Download HAR file - Online Help | Zoho Desk

Downloading a HAR file

Users may encounter certain issues/errors while working in their browser and often reach out to the support team for assistance. To investigate and identify the root cause of these issues, support representatives and developers use HTTP Archive (HAR) files.

HAR files capture detailed information about the communication between the browser and the server, making them valuable for diagnosing page load failures, application errors, authentication issues, API failures, and performance bottlenecks.

By analyzing a HAR file, support teams can gain deeper insights into network activity and browser-server interactions, enabling faster and more effective troubleshooting.

This document explains how to generate and download a HAR file so it can be shared with the support team for further analysis.
Notes
Note: HAR files may contain sensitive information. Generate and share the file only when specifically requested by the support team.
To download the HAR file
  1. Open Zoho Desk and access the page that requires troubleshooting.
  2. Right-click and select Inspect.
  3. Click the Network tab.
  4. Check Preserve Log and click the clear logs () icon.
  5. Perform the action that caused the error.
  6. Click Export HAR file and Save the file in your local.