Fetch Ticket View ID - Online Help | Zoho Desk

Fetching Ticket View ID

Users may encounter certain issues while working with ticket views in the help desk system and often reach out to the support team for assistance. To investigate and identify the root cause of these issues, support representatives require the View ID associated with the specific view.

A View ID is a unique identifier associated with every ticket view created in the help desk system. Each view, whether default or custom, has a distinct View ID that serves as a reference point for that specific configuration. The View ID helps the support team to trace the exact view being referenced during troubleshooting and analyze its underlying settings.


The View ID serves multiple purposes in troubleshooting and support scenarios:
  1. Ticket count discrepancies: When the displayed ticket count does not match the actual number of tickets in a view
  2. Filter-related issues: When filters applied to a view do not display the expected results
  3. Issues with view loading: When a view fails to load or displays incorrect data
  4. Permission-related investigations: When users report access issues with specific views
  5. Performance analysis: When a view takes longer than expected to load or respond
  6. Configuration audits: When verifying view settings and associated parameters
Sharing the View ID with the support team allows for faster diagnosis and resolution of these issues.
To fetch the View ID
  1. Log in to Zoho Desk and navigate to the Ticket module.
  2. Right-click anywhere on the page and select Inspect.
  3. In the Developer Tools window, click the Console tab.
  4. Click the Clear icon to remove any existing console logs.
  5. Switch to the Network tab.
  6. Click the Clear icon to remove any existing network requests.
  7. From the left panel in Zoho Desk, click on the custom view that is experiencing the issue.
  8. Wait for the network requests to populate in the Network tab.
  9. Select the request corresponding to the custom view and locate the request URL under the request details.
  10. Copy the View ID from the request URL.
  11. Share the copied View ID with the Zoho support representative for troubleshooting.