Agents and Teams
Agentic AI in Desk: Support Specialist and Resolution Expert
AI agents for Desk is available for selected users only in USDC and INDC. We are opening it incrementally, those who want to request for the feature can do so from within the product. Kindly fill the feature request form from Setup > User Management ...
Adding and Managing Teams
Building teams in Zoho Desk Teams consist of users or agents who are grouped based on similar attributes, like skills, job profiles, regions, interests, and expertise. Depending on the business needs and support process, teams can be comprised of ...
Teams Overview and Decision Making
An organization's structure is a key element in determining how efficiently its goals are achieved. Organizational structure can be broadly classified into two types: centralized and decentralized. The type is based on the decision-making process the ...
Adding and Managing Agents
In an organization, customer support representatives play a major role as the point of contact for customers. Support reps, also known as agents in help desk software, form the customer-facing teams, who assist customers with billing, product issues ...