Encryption at Zoho Desk
Encryption is used to safeguard the contents of a message so that only the intended recipient could read it. This is done by replacing the contents with unrecognizable data, which could be understood only by the intended recipient. This is how encryption became a method to protect data from those who might want to steal it.
Encryption can be used in two situations:
- Encryption in Transit
- Encryption at Rest (EAR)
Encryption in Transit
Refers to data that is encrypted when it is in transit — including from your web browser to the web server and other third parties via integrations. Encrypting data in transit protects your data from man-in-the-middle-attacks.
For more details about encryption in transit, click here.
Encryption at Rest
Refers to data that is encrypted when it is stored (not moving) — either on a disk, in a database, or some other form of media. In addition to encrypting data in transit, encrypting data when it is stored in the servers provides an even higher level of security. EAR protects against any possible data leak due to server compromise or unauthorized access.
Encryption is done at the application layer using the AES-256 algorithm. AES-256 is a symmetric key encryption algorithm that uses 128-bit blocks and 256-bit keys. The key used to convert data from plain text to cipher text is called Data Encryption Key(DEK). The DEK is further encrypted using the KEK (Key Encryption Key), thus, providing yet another layer of security. These keys are generated and maintained by our in-house Key Management Service(KMS).
For more details about key management in Zoho, click here.
What data do we encrypt in Zoho Desk?
Sensitive data such as SMTP password, Auth Tokens, Ticket conversations, attachments are encrypted at the application level.
Additionally, you can encrypt custom fields that add an extra layer of security for data like credit card numbers and personally identifiable information that your company might define as requiring additional protection.
For more details about encrypting custom fields, click here.
Full-disk Encryption
Besides application-layer encryption, full disk encryption is available in our EU (Europe), IN (India), AU (Australia) and JP (Japan) data centers. For more details about full disk encryption, click here.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Enabling Encryption in Android
The user can enhance data security by enabling encryption to safeguard it from unauthorized access. Zoho Desk offers two types of encryption: Database encryption File encryption. What is database encryption? Data encryption transforms digital ...Overview of Rest APIs
We provide a comprehensive suite of REST APIs to manage your help desk account and the associated data. You can integrate help desk modules with other third-party applications such as invoicing, CRM, bug tracker, knowledge-base portals and more. For ...Encrypting Standard Fields in Zoho Desk
This feature is released in a phased manner and will be available only to those who request for it. To request early access, click the registration link and provide your details. We will enable the feature for your Desk account. Businesses are ...Enabling Encryption in iOS
The user can enhance data security by enabling encryption to safeguard it from unauthorized access. Zoho Desk offers two types of encryption: Database encryption File encryption. What is database encryption? Data encryption transforms digital ...Integrating Zoho Desk with Zoho CRM
Zoho CRM integration gives your sales and support teams a holistic view of your customers by maintaining a single customer and product database which is always in sync. For the integration, you must have Administrator privileges in Zoho Desk. Also, ...
New to Zoho LandingPage?
Zoho LandingPage Resources