1. Navigate to Setup > Channels > Help Center.
   
2. Select the help center to configure MFA.
   
3. Select User Authentication.
   
4. Click the MFA tab and click Enable MFA. 
   
5. Check the I have read and agreed to the Terms of Use box.
6. Click Enable MFA.
   
7. Select one of the options in Lifetime of MFA:
   
1. Ask every time - Select this option if users must provide authentication every time they sign in.
   
2. 180 days - By default, 180 days is selected for the users to provide authentication once every 180 days after signing in.
   
3. Custom - Specify a custom duration (up to 180 days) for how often users are required to provide authentication.
   
8. Click Save.
   

Setting up authenticator app

Note:

1. Users who are configuring MFA for their account will be prompted to enter TOTP, even if MFA is disabled later for the Help Center.
   
2. The downloaded backup codes must be saved for account recovery.
   

1. Sign in to the Help center using the credentials.
   
2. In the OTP Authenticator section, click Configure.
   
3. Open the authenticator app on the mobile device.
   
4. Scan the QR code or enter the code manually to authenticate.
   
5. On receiving the OTP, click Next.
   
6. Enter the verification code, and click Verify.
   
7. Click Enable MFA.
   
8. Click Generate backup codes to generate backup authentication when the account must be retrieved and click Download.
   
9. Click Continue to Sign in.
   

Reset MFA 

1. Navigate to Setup > Channels > Help Center.
   
2. Select the help center where MFA is configured.
   
3. Select Users.
   
4. Hover on the username and click the Edit icon.
   
5. Click Reset MFA.
   
6. In the confirmation pop-up, click Reset now.
    

Disabling MFA 

1. Navigate to Setup > Channels > Help Center.
   
2. Select the help center where MFA is configured.
   
3. Select User Authentication.
   
4. Click the MFA tab.
   
5. Toggle off Multi-Factor Authentication.