You are not a Zoho Directory administrator.
Ask a Zoho Directory administrator to sign in to the tool.
InvalidClient / InvalidAuthScope
There has been some mismatch in the configuration of the tool.
Please contact email@example.com to obtain the correct configuration.
Only one instance of the tool can be used for an organization. Please contact support.
The operation failed due to some unexpected problem.
You do not have enough permissions in AD to perform a sync.
Ask your admin to provide you READ and REPLICATING DIRECTORY CHANGES permissions in AD for the domains that need to be synced.
Custom field is deleted in Server. Delete?
The custom field was deleted in Zoho Directory, and can no longer be synced.
Delete the mapping, or add the custom field again in the Zoho Directory admin panel.
Invalid Email Address
The user does not have an email address in Active Directory (AD).
Add an email address for the user and try again.
One of the mapped attributes has a value with incorrect formatting.
Request Failed / Server Error
The server might not be reachable from your system, or a data mismatch might have occurred.
Multiple Emails exists.
At least one of the user's email addresses belongs to a different Zoho Directory organization.
Ask the user to delete their existing Zoho account, or contact firstname.lastname@example.org for help.
The user or group has already been created in Zoho.
No rectification needed. From the next sync, the user/group will get updated.
DomainControllers are not operational
You domain controller is not reachable from your system.
Check the status of your DC. If the problem persists, contact email@example.com.
Data Access Error
The Sync Tool is unable to access your Zoho Directory organization.
Sign in to the Sync Tool again using the Reassign ownership button in the Zoho Sign-in screen, then try syncing again. If the problem persists, contact firstname.lastname@example.org with your Sync Tool's log files.
Domain not verified
The email domain is not verified in Zoho Directory.
Verify the domain and try again.
Operation not supported
Zoho Directory's free plan does not allow syncing any more users.
Upgrade to a paid subscription and try again.
Mandatory attribute missing
A custom field marked as mandatory in Zoho Directory is not available in Active Directory (AD).
Check the AD attribute mapped with the mandatory custom field, ensure the attribute has some value, then try again.
Attribute length exceeded
An attribute's value is longer than the maximum length supported by the Zoho Directory field mapped to it.
Check the logs to find the attribute, ensure its value is within the accepted length, then try again.
Invalid attribute value
An attribute's value has characters not accepted in the Zoho Directory field mapped to it.
Check the attribute's value for any inappropriate characters (e.g., alphabets in the "Phone" field), then try again.
Exists in another deployment
The user already has a Zoho account in another Data Center (DC).
Request the user to close the other account, then try again.
Agent can't be installed
A prerequisite for the password sync agent has not been met.
Go through the prerequisites for installing the password sync agent and ensure they've been met in all the required domain controllers.
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