Each Zoho app has specific application settings. In Zoho Directory, you can use these settings to define the role of a user and the permissions they have within a Zoho app. These settings vary with each app and may include:
- Role
- Profile
- Department/Team/Brand
- Department role/Team role/Brand role
- Chat access
For example:
In Zoho Workdrive, you can only select the role of a user.
In Zoho Desk, you can select the role of a user and the department in which they should be part of.
In Zoho People, you can configure more settings: role, location, designation, and department.
Single value fields vs. Multiple value fields
There are two types of application settings:
- Single value fields
- Multiple value fields
Single value fields can only have one value. For example, consider Role in Zoho Desk: The role of a user can only be either Admin, Agent, or Light agent.
Multiple value fields can have more than one value. For example, consider Department in Zoho Desk: A user can be assigned more than one department during app assignment.
During conditional assignment,
condition priority decides the applications settings based on these types.
Steps to edit application settings
- Sign in to Zoho Directory, then click Admin Panel in the left menu.
- Go to Applications, then click on the app you want to change the settings for.
Hover over the user, then click Edit.
- Make the changes, then click Update.