Field Mapping

Prerequisites

Roles required to perform this action:

Organization Owner
Organization Admin

Overview

Field mapping is the process of aligning or connecting fields (data attributes) between two different applications. This enables data in one application to be correctly transferred or synchronized with the corresponding fields in another application.

Here's an example: Sarah Connor joins Zylker as a technician. Her details are added to Zoho Directory and needs to be synced with ServiceDesk Plus.

Data in Zoho Directory

First Name: Sarah

Last Name: Connor

Email: sarah.connor@company.com

Job Title: Technician

Data after being mapped with Service Desk Plus

First Name: Sarah

Last Name: Connor

Email Address: sarah.connor@company.com

Job Title: Technician

Once field mapping is configured, Sarah's profile will be automatically created in ServiceDesk Plus with all the relevant details. If Sarah changes departments or her email is updated in Zoho Directory, those changes will automatically sync to ServiceDesk Plus.

This process streamlines user management across platforms, ensuring that user information in Zoho Directory is consistently and accurately reflected in other Zoho apps without the need for manual updates.

Configure Field Mapping

1. Sign in to Zoho Directory, then click Admin Panel in the left menu.

2. Go to Applications, then click the required application.

If your desired application is not listed, you can add it to Zoho Directory and continue with field mapping.

Learn how to add an application

3. Click Field Mapping.

4. Click Edit.

5. Map the required fields.

Basic fields will be mapped by default, while fields associated with user accounts are non-editable.

6. The SAMPLE USER will be the organization admin. Click Change if you want to select a different user.

7. Click the Unmapped tab and map the required fields.

8. Click Save.

To revert all changes made to the existing mapping, click Reset Fields.

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