Prerequisites

1. Organization Owner/ Admin
   
2. Security Admin role
   

To deactivate routing policy:

1. Sign in to Zoho Directory, then click Admin Panel.
   
2. Click Security on the left menu. 
   
3. Select Routing Policies, then click on the policy you want to deactivate.
   
4. Click the Meatball menu , then click Deactivate. You may be asked to verify your identity by re-authenticating yourself.
   
5. Confirm your action by clicking Deactivate again. 
6. You can activate the policy again by clicking on the policy, then clicking Activate.
   

When a routing policy is deactivated, the users the policy was applied to will be assigned to a different policy. Users who aren't part of any other groups to which a routing policy is applied to will be made to use the default policy.