Reorder routing policy

Reorder routing policy

Only one routing policy can be applied to a user, and policy priority is used to determine that priority. When a user belongs to different groups assigned to different policies, or when a group is assigned to two different policies, the policy that has the highest priority (closer to the top) is assigned to the user, and they can use the authentication modes configured in that policy.

To reorder routing policies:

  1. Sign in to Zoho Directory, then click Admin Panel in the left menu.
  2. Go to the Security tab, then go to Routing Policies.
  3. Use the  icon to drag-and-drop the policies to your preferred order.

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                                                                                                                            • Deactivate routing policy

                                                                                                                              Sign in to Zoho Directory, then click Admin Panel in the left menu. Go to the Security tab, then go to Routing Policies. Click on the policy you want to deactivate, click the icon, then click Deactivate. Confirm your action by clicking Deactivate ...
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                                                                                                                              Sign in to Zoho Directory, then click Admin Panel in the left menu. Go to the Security tab, then go to Routing Policies. Click Add Policy. Enter a name for your policy, then select the groups you want to apply the policy to. Select if any groups ...
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                                                                                                                              Sign in to Zoho Directory, then click Admin Panel in the left menu. Go to the Security tab, then go to Routing Policies. Click on the policy you want to rename, then click Rename. Enter the new name, then click Rename.
                                                                                                                            • Edit routing policy

                                                                                                                              Sign in to Zoho Directory, then click Admin Panel in the left menu. Go to the Security tab, then go to Routing Policies. Click on the policy you want to edit. Use the sub-tabs to edit the policy: Policy Info: You can add or remove groups to which the ...
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