Roles and Permissions

Roles and Permissions

The Helpdesk Admins will no longer be able to manage the security operations of your organization. With the new update and additional policies, we have reverted the security permissions of the Helpdesk Admin role and introduced the Security Admin role to cater all security operations. Other permissions of the Helpdesk Admin will remain the same.

Security Admin Role:

As part of our updated policy rollout, we've introduced the Security Admin role - a dedicated role to manage all your organization’s security needs. This role is designed to streamline all security operations of your organization.

Security Admin Role Permissions

Category

Permissions

Users

User Management: View users | Edit users | Reset password | Manage MFA | Generate backup codes
User Email: View user emails | Edit user emails | Delete user emails

Groups

Group Management: View groups | Edit groups | Add groups | Delete groups

Group Members: View group members | Edit group role | Add users to group | Remove users from group

Security

Conditional Access Policies: Add conditional access policies | View conditional access policies | Edit conditional access policies | Delete conditional access policies

Routing Policies: Add routing policies | View routing policies | Edit routing policies | Delete routing policies 

Security Policies: Add security policies | View security policies| Edit security policies | Delete security policies  

Identity Providers: Add IdP | View IdP | Edit IdP | Delete IdP


How are Permissions Changed?

The below table explains how the old permissions have been changed to align with the updated policies.

Old Permission

New Permission

View security policies

View security policies

Edit security policies

Edit security policies

Add security policies

Add security policies

Delete security policies

Delete security policies

Change policy status

Edit security policies

Manage password policy

Edit security policies

View security policies

Delete security policies

Manage allowed IPs

View conditional access policies

Edit conditional access policies

Delete conditional access policies

Manage web sessions

View routing policies

Edit routing policies

Delete routing policies

Manage MFA policy

View conditional access policies

Edit conditional access policies

Delete conditional access policies

View IdPs

View IdPs

View routing policies

Edit IdPs

Edit IdPs

Edit routing policies

Add IdPs

Edit IdPs

Edit routing policies

Add IdPs

Add routing policies

Delete IdPs

Delete IdPs

Delete routing policies

Configure SSO

Edit IdPs

Add IdPs

Edit routing policies


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