User classification
General Info: The Free plan allows you to add only up to 10 users.
User types
Pending users
A user added with an email address that doesn't belong to a verified domain will receive an invitation through email, and will be Pending until they accept it.
Example:
You are adding Charles Stone, who doesn't have a zylker.com email address, to Zylker. An invitation email will be sent to his personal email address. He will be a Pending User until he accepts the invitation and joins Zylker.
Confirmed users
A user who has joined the organization is considered Confirmed.
Admin operations, such as enforcing security policies and viewing Access History, can be performed once the user is confirmed.
External users
A user who is part of another organization is considered to be external. You will not be able to edit or update the account details of an External User, nor will you be able to manage their email addresses, password, mail settings, or account activity. However, you can assign them to applications, and manage their role in those applications.
For example, a freelancer from another organization who helps you with marketing promotions would be considered an external user.
For further assistance regarding external users, contact
support@zohodirectory.com.
User states
Not joined yet
An admin can add a user to the organization by sending an invitation email to them. If the user has not accepted the invitation yet, then they will be in the Not joined yet state.
Not invited yet
An admin can add a user to the organization. When there is no invitation email sent to that user, then the user will be in the Not invited yet state.
For example, Amelia is the Zoho Directory organization owner. She hires around 50 people, with various designations like Product management, Sales, and Support, and imports them using the bulk import option.
Once the users are added, an invitation email can be sent.
State 1: When the invitation email is sent to users and when the users haven't accepted the invitation yet, they will be in the Not joined yet state.
State 2: The admin can send invites to a group of users after setting up the account and assigning applications. For users who have not joined the company yet, the invitation email will not be sent, and they will be in the Not invited yet state.
User status
Active users
Active users currently have access to their account.
Inactive users
Inactive users will not have access to their account.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Import users to Zoho Directory from other cloud identity solutions
Transferring user information from one identity provider to another can be tedious, and requires utmost care and effort, since even one mistake can lead to data breaches or loss. Zoho Directory provides you with different ways to import your users. ...Add CSV-As-A-Source to Zoho Directory using Identity Connect
Roles that can perform this action: Organization Owner, Organization Admin Subscription plans that support this feature: Free trial or any subscription Prerequisites: Before starting, make sure your machine, account, and network meet the requirements ...Reinvite a pending user
Prerequisites Permission required to perform this action: Add Users Reinvite a pending user You can reinvite a pending user to join your organization by re-sending an invitation email to them, up to three times. If the user still didn't accept the ...Add OneLogin to Zoho Directory
Prerequisites Roles required in Zoho Directory to perform this action: Organization Owner Organization Admin Role required in OneLogin: Admin Plan required in Zoho Directory: Free plan Professional plan (if you want to add multiple directories) In ...User Sync Settings and Lifecycle Behavior
Prerequisites: Directory sync must already be configured - See Configure Directory Sync. This article covers how to configure automated rules for user account handling based on changes in Active Directory, plus the scheduling and review steps that ...
New to Zoho LandingPage?
Zoho LandingPage Resources