Prerequisites

1. Reset password
   
2. Manage MFA
   

Reset password/ MFA of an user 

1. Sign in to Zoho Directory, then click Admin Panel in the left menu.
   
2. Click Users in the left menu, then click on the user whose password/MFA you want to reset.
   
   
   
   

   1. You can only reset the password/MFA of confirmed users.  
   2. You cannot reset the password for users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to reset the password.
3. To reset their password:
1. Click Reset Password, then either enter the new password, or click Generate Password.
   
2. Select Force users to change the password on login if you want the user to change the password the next time they sign in.
   
3. Under Active login sessions:
   
1. Web sessions will be cleared automatically will be selected by default, and cannot be deselected. With this option, the user will be signed out of all active web sessions, and will need to sign in again with the new password.
   
2. Select Clear mobile sessions and API tokens if needed. With this option, the user will be signed out of all active mobile app sessions, and will need to sign in again with the new password.
   
4. Enter your password to confirm resetting the user's password.
   
5. Select Email the new password to the users to inform the user of the new password.
   
6. Click Reset.
   
4. To reset their MFA:
   
1. Click Reset MFA, then enter your password to confirm resetting the user's MFA mode.
   
2. Click Yes, Reset. 
   
3. Click Yes, Reset in the pop-up message that appears.