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Reset password/MFA of a single user

Prerequisites

Permissions required to perform this action :
  1. Reset password
  2. Manage MFA

Reset password/ MFA of an user 

  1. Sign in to Zoho Directory , then click Admin Panel in the left menu.
  2. Click Users in the left menu, then click on the user whose password/MFA you want to reset.

    Note: You can only reset the password/MFA of confirmed users.  
  3. To reset their password:
    1. Click Reset Password, then either enter the new password, or click Generate Password.
    2. Select Force users to change the password on login if you want the user to change the password the next time they sign in.
    3. Under Active login sessions:
      1. Web sessions will be cleared automatically will be selected by default, and cannot be deselected. With this option, the user will be signed out of all active web sessions, and will need to sign in again with the new password.
      2. Select Clear mobile sessions and API tokens if needed. With this option, the user will be signed out of all active mobile app sessions, and will need to sign in again with the new password.
    4. Enter your password to confirm resetting the user's password.
    5. Select Email the new password to the users to inform the user of the new password.
    6. Click Reset.
  4. To reset their MFA:
    1. Click Reset MFA, then enter your password to confirm resetting the user's MFA mode.
    2. Click Yes, Reset
    3. Click Yes, Reset in the pop-up message that appears.

Helpful?1623
Updated: 8 months ago
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5 comments

I have followed the above and it is still sending a code to the phone number of the previous employee/user phone number and I want to login to their account since they are no longer with the company. What do I do????

I have followed the above , but its not working . even zoho team also not responding 

This isn't working. We don't have access to the super admin account that was created 8 years ago. We have admin access and domain access. But aren't able to reset a super admin. We've been without email access for over a month. Can someone from zoho please respond?

I am an admin and trying to reactivate email of a former employee.  I have reset their password.  When I attempt to login the MFA is set to the users personal email and phone.  I then go back to directory settings to reset the MFA.  The guide tells me to use my password to reset their MFA.  On doing so, it come back invalid. password or not configured.  What am I doing wrong and I don't see a responses to the recent questions above.    Please assist. 

  • 1 year ago

same problem here - reset mfa lets me go through the process but then says "Not configured" even while prompting to reset and login is still prompting for code texted to phone

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