Agent binary not appearing in Full Disk Access (macOS Tahoe 26.1) during the agent installation
Description
After updating your macOS device to version Tahoe 26.1 or later, the Zoho Directory agent binary may not appear in the Full Disk Access list in System Settings during a fresh device enrollment. Even when manually added, the binary remains invisible in the list.
Reason
This is a known, temporary macOS issue that affects how some background services are displayed. While the visual confirmation is missing, the Full Disk Access permission is still granted in the background when the correct steps are followed. This issue only affects fresh enrollments; existing enrollments are not impacted.
Solution
You must manually grant Full Disk Access to the Zoho Directory agent binary. Follow these steps:
- If the installation is in progress, the Zoho Directory installer will automatically pause and wait for you to complete this action.
- Navigate to System Settings → Privacy & Security → Full Disk Access. Make sure you have admin permissions to make the changes.
- Click the + button.
- In the Finder dialog that opens, press Command + Shift + G to open Go to Folder.
- Enter the following path: /opt/ZohoDirectory/bin/zagent-directory
- Click Go.
- Select the binary file named zagent-directory and click Open. Alternatively, you may drag and drop the file directly into the Full Disk Access window.
The binary will not appear in the Full Disk Access list. This is expected behaviour due to the macOS bug.
Verification
You can confirm that Full Disk Access has been successfully applied if the paused Zoho Directory installer automatically resumes and completes the installation.
If the installation continues normally, it means that the permission has been granted successfully, regardless of the binary not appearing in the Full Disk Access list.
This issue is expected to be resolved in a future macOS update from Apple.
If you continue to experience issues with device enrollment even after following these steps, please contact support@zohoone.com for further assistance.
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