LiveChat
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
How to connect your LiveChat account to Zoho Flow
- Select the trigger or action required. If you select a trigger, click Next.
- If there are no existing LiveChat connections in your account, click Connect. Otherwise, click New connection.
Alternatively, you can create a new connection by navigating to Settings, then Connections. Click Create connection and choose LiveChat. - Enter a connection name. You'll need your Account ID and your Personal Access Token to continue.
To get your Personal Access Token:
1. Log in to Developer Console with your LiveChat login and password.
2. Navigate to Tools > Personal Access Tokens and click Create new token, or use an existing token if you have one. - Click Authorize.
API documentation
If you experience any LiveChat-related errors in your flows, or if you wish to learn more about the LiveChat API, the API documentation can be found here.
Triggers and actions available in LiveChat
Triggers
Chat created
Use this trigger to get Slack notifications, add contacts in your CRM or contact management app, and more.
Chat ended
Add rows to a spreadsheet, create tasks, add leads, and more with this trigger.
Actions
Email chat transcript
Use this action to send a full transcript of a chat to the specified email address.