Actions available in Zoho Flow

Assess urgency level: Use this action to analyse the urgency of a support ticket, assign a priority (High, Medium, or Low), and define a deadline based on it.

Check moderation: Use this action to check and filter replies, reviews, and tickets, and return a score between 0 and 10.

Convert list to delimited string: Use this action if you want to convert a list of values into a single string using a specified delimiter for easier display, storage, or processing.

Convert text to title case: Use this action to convert the given text to title case for use in posts, product subjects, and more.

Convert words to digits: Use this action to convert number words into digits. For example, thousand becomes 1000, which is useful for documents, cheques, and avoiding misunderstandings.

Create chat completion: Use this action to create a model-generated response for a given chat conversation using models such as GPT-3.5 Turbo, GPT-4, and others.

Create completion: Use this action to generate an OpenAI completion for the provided prompt and parameters.

Create hashtags for social post: Use this action to generate relevant, trending, or industry-specific hashtags for social media posts such as on Twitter.

Create product description: Use this action to generate a product description for platforms like Shopify.

Extract JSON from text: Use this action to extract JSON from readable text or tables.

Extract URL: Use this action to extract a URL from the given data. For example, you can retrieve a company website from an email to map it to CRM.

Extract first and last name: Use this action to extract the first and last names from a full name—useful for apps like Zoho CRM, which provide separate fields for first and last names. 

Format address: Use this action to convert raw address text or JSON objects into a clean, standardised address string.

Generate an email body: Use this action to draft the body of an email, such as one sent to customers after a purchase.

Generate email reply: Use this action to generate a reply to an email received or a ticket submitted.

Generate essay: Use this action to generate an essay based on the provided inputs or content.

Generate headline: Use this action to generate a headline for a post or document based on the given content.

Generate story: Use this action to create a story for a forum post using the provided content.

Generate subject line:   Use this action to create a concise, engaging email subject line based on text from an email, task, or similar source.

Generate title: Use this action to generate a title based on the given text.

Generate tweet: Use this action to generate a tweet based on a topic or based on content from an email and more.

Html to text: Use this action to remove HTML tags and elements from content and return clean text.

Identify language of text: Use this action to identify the ISO language code (e.g., en, es, fr) for the primary language in a message.

Label email: Use this action to generate a label to the specified email.

Mask sensitive data: Use this action to hide or mask sensitive information—such as email addresses or phone numbers—before sharing it with others.

Parse human date: Use this action to convert natural language descriptions of dates into actual dates. For example: next Friday, two weeks before the end date, and more.

Punctuate text: Use this action to correct the punctuation of the given text before sending it out.

Rephrase text: Use this action to rewrite or rephrase the given text.

Reply to review: Use this action to generate a reply to a review or customer feedback, such as after a product purchase.

Rewrite for readability score: Use this action to rewrite text to improve its readability score.

Slugify text: Use this action to generate a URL-friendly slug from text.

Summarise text: Use this action to summarise a support ticket or any long content before taking action on it.

Verify compliance with usage policies: Use this action to check whether the provided content complies with OpenAI’s usage policies.