RingCentral
What is RingCentral?
How to connect your RingCentral account to Zoho Flow
- Select the required trigger and click Next.
- If there are no other RingCentral connections in your account, click Connect.
Alternatively, you can create a new connection by navigating to Settings, then clicking Connections. Click Create connection and choose RingCentral. - Enter a connection name and click Authorize.
- Enter the credentials of your RingCentral account in the pop-up and click Next.
API documentation
If you experience any RingCentral related errors in your flows or if you wish to learn more about the RingCentral API, you can check out the API documentation.
Triggers and actions available in Zoho Flow
New voicemail: Triggers when a new voicemail is received in RingCentral, allowing you to notify your team in Zoho Cliq.
New team chat: Triggers when a new team chat is created in RingCentral, enabling you to archive messages in Google Sheets.
New SMS: Triggers when a new SMS is sent or received in RingCentral, allowing you to create a support ticket in Zoho Desk.
Call recorded: Triggers when a call recording becomes available in RingCentral, allowing you to save the recording to Google Drive.
Call missed: Triggers when a call is missed in RingCentral, enabling you to notify your team in Slack for quick follow-up.
Call answered: Triggers when a call is answered in RingCentral, allowing you to update call activity in Zoho CRM.
New call: Triggers when a new call is initiated or received in RingCentral, enabling you to log call details in Airtable.
Create team message: Creates a new team message in RingCentral to notify your team when updates occur in apps like Trello.
Send SMS: Sends an SMS through RingCentral to customers using phone numbers stored in Zoho CRM.
Initiate ring-out call: Initiates a ring-out call in RingCentral using contact details captured in Google Sheets.
Create contact: Creates a new contact in RingCentral using contact information collected from apps like Typeform.
Update contact: Updates contact details in RingCentral when records are modified in apps like Zoho CRM.
Block or allow phone number: Updates the blocked or allowed phone number list in RingCentral based on spam detection from apps like Airtable.
Fetch user: Retrieves user details from RingCentral to verify account information stored in apps like Google Sheets.
Fetch call record by ID: Fetches call record details from RingCentral using a call ID to update call logs in Zoho CRM.
Fetch message by ID: Retrieves message details from RingCentral using a message ID to archive communications in Google Drive.
Fetch contact: Fetches contact details from RingCentral to sync contact records with apps like Zoho CRM.
Fetch ring-out call status: Retrieves the status of a ring-out call from RingCentral to track call progress in apps like Airtable.
Fetch extension: Fetches extension details from RingCentral to verify user assignments stored in apps like Google Sheets.
Fetch call by session ID: Retrieve call details from RingCentral using a session ID to update support records in Zoho Desk.