Integrating Zoho Backstage with Zoho Flow

Zoho Backstage

What is Zoho Backstage?  

Zoho Backstage is an online tool that helps you plan, manage, and run events like conferences, webinars, or meetups. You can use it to create event websites, sell tickets, manage attendees, and run sessions — all in one place. It’s designed to make event management easy, whether your event is in-person, virtual, or hybrid.

How to connect your Zoho Backstage account to Zoho Flow

  1. Select the required trigger and click Next.
  2. If there are no other Zoho Backstage connections in your account, click Connect. Otherwise, click New connection.



    Alternatively, you can create a new connection by navigating to Settings, then clicking Connections. Click Create connection and choose Zoho Backstage.
  3. Enter a connection name and click Authorize.
  4. Enter the credentials of your Zoho Backstage account in the pop-up and click Next.

API documentation

If you experience any Zoho Backstage-related errors in your flows or if you wish to learn more about the Zoho Backstage API, you can check out the API documentation.
Learn how to fix app-specific errors using API documentation

Triggers and actions available in Zoho Flow
Triggers
Actions
Triggers

Attendee checked-in: Use this trigger to send a welcome message when an attendee checks in to the selected event.

Attendee registered for event: Use this trigger to send a confirmation email when an attendee registers for the selected event.

Event created: Use this trigger to update the organisers when a new event is created.

Event published: Use this trigger to update your leads when an organizer publishes the event microsite for the first time.

Event republished: Use this trigger to update your leads when an event is updated and then republished.

Order cancelled: Use this trigger to update your team when an event is cancelled.

Order created: Use this trigger to update your team when a new order is created.

Registration cancelled by attendee: Use this trigger to update your team when an attendee cancels the registration of an event.
Actions

Cancel order: Use this action when an order is cancelled.

Create event: Use this action when an event is created.

Fetch attendee in an event: Use this action to fetch details of an attendee in an event.

Fetch event: Use this action to fetch details of an event.

Fetch order: Use this action to fetch details of an order.

Fetch ticket class details: Use this action to fetch the class details of the ticket.

Place order: Use this action to place an order.

Update event: Use this action to update an event.

 

Trouble shooting tips and tricks

Why am I not able to use the same flow for various events, simultaneously?

In Zoho Backstage, when using triggers such as Attendee checked in, Order created, and Attendee registered for an event, you can select only one specific event at a time. If you have multiple events running, like webinars, workshops, or conferences, and you want to use any of these triggers for all of them, then you would need to create a separate flow for each event.

Can I use multiple event triggers from Zoho Backstage in a single flow?

If you wish to respond to multiple events, such as when a new event is created and when a ticket is cancelled, you'll need to create separate flows for each of these triggers. For example, one flow could handle sending a welcome email when a new event is created, while another flow could notify the organizer when a ticket is cancelled. Trying to combine both triggers in a single flow isn't supported and may cause your flow not to work as expected.

Why can't I access certain fields from my Zoho Backstage form in Zoho Flow?

If you're trying to use data from a field that isn't showing up in your flow, check if the field is marked as Hidden in Backstage.To make it available for mapping, ensure the field is visible.



 
Why am I getting a null error in the Place Order action?

If you encounter a null error while using the Place Order action in Zoho Backstage through Zoho Flow, check whether the email address you're passing belongs to a blocked domain in Backstage. To verify this, 
            1. Go to your event in Zoho Backstage. 
        2. Navigate to Registration Settings → Blocked Domains.

            3. Ensure the domain of the email address isn’t listed, as blocked domains can prevent the order from being placed successfully.