API documentation

1. How to configure date time fields in Zoho Bigin?
   

   Ensure that any field with the date time input type follows the format  yyyy-MM-dd'T'HH:mm:ss'Z'.  You can use the following custom function to convert the date fields into the required format for Zoho Bigin.
   

   string dateformat(string dateStr, string inputFormat, string outputFormat)
   
   {
   
   myDate = dateStr.toTime(inputFormat);
   
   return myDate.tostring(outputFormat);
   
   }
   
   
   
   
   
   
   
   
   
   
   
   
   Here Cf_Date_time is the field name. 
   
   
   
2. How does the pipeline-related trigger work?
   

   When using pipeline-related trigger, the trigger will be activated for all pipelines within your Zoho Bigin account, not just a specific pipeline.

   For example, if you use a Pipeline record created trigger in your workflow, the trigger will fire whenever a record is created in any pipeline, not just a particular one. However, if you wish to use the trigger for a specific pipeline, you'll need to add the filter conditions in the trigger filter criteria.
   
   
   
   
   
   Here, the workflow will be triggered only when a new pipeline record is created under the Sales Pipeline.
   
   
   
   
   

3. How do I map fields from pipelines other than the first one in my workflow?
   
   Only the fields from the first pipeline are directly mappable. However, all fields are available in the trigger response. You can map additional fields by using the syntax ${trigger.<key>}, where trigger is the variable name of the trigger.
   For example, you select Sales Pipeline from the dropdown and want to map a variable email from the Marketing Pipeline. 
   
   
   
   
   
   

4. The trigger Pipeline record stage updated to closed works only in English.
   
   
   
   
   

5. Can I move a specific deal to another pipeline in Zoho Bigin?
   
   It is not possible to move a specific deal to another pipeline, but moving deals to sub-pipelines is still supported.
   
   

6. How can I use an email address as the From address other than the one used to set up my Bigin connection?
   

   To use a different email address, you'll need to add the new address in Zoho Bigin. Follow the steps below:

   1. Navigate to Settings > Channels > Email.

   2. Click New Email Address to add the new email address.
      
      

   Before using this email address for communication, you need to verify it. Only the verified email addresses will be listed in Zoho Flow's From - Email address field.