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Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Use this trigger to create new accounts based on accounts in your CRM, ecommerce, or subscription software.
Use this trigger to keep your Zoho Desk contacts in sync with your contact management tool.
This trigger lets you add products in your inventory and notify your marketing team to announce on social media when a new product is added.
Use this trigger when a new task is created to keep your team notified via email, add to your to-dos, or mark it in your calendar.
Track tickets for the month in a spreadsheet, notify the assigned agent via chat, and remind your team via email if the ticket is still open 12 hours after it was created.
This trigger keeps your team updated about ticket replies via chat or email.
Use this trigger to calculate billing hours for each agent or task in your expense software.
Use this trigger to keep the contact details updated in your accounting and campaign management software.
Use this trigger to update tasks in your project management software, send a chat message with the updated details, or record updates in notes.
This trigger lets you keep both the customer and agent notified of any updates in the ticket.
Set up this trigger to record the details of tickets that are updated to a specific status, and email the team with ticket details.
Create accounts based on new accounts in your expense management or CRM tools.
This action lets you create contacts when contact details come in from different sources such as emails, sign-up forms, or surveys.
Add products in your Desk when new products are added in your inventory, ecommerce, or accounting tools.
Use this action to create task when a lead is created in CRM, a quote is received, or when a task is created in your project.
Create tickets based on form entries, emails, or inventory orders.
Use this action to fetch all details about an account.
This action lets you fetch the details of an agent to check if it exists.
Fetch the details of a contact to send tailored emails when a ticket is closed.
Use this action to check if a product exists and notify your team.
This action lets you fetch all the details about a specific ticket.
When a ticket is escalated, this action can help you get all the details about the ticket thread.
This action allows you to trash accounts based on emails or form submissions.
This action lets you trash contacts that have requested to unsubscribe from your campaigns.
Use this action to trash tickets based on form entries.
Keep account details updated in Desk when the details are edited in your other business applications.
Update the details of a contact when they are updated in your email campaign, ecommerce, or task-management applications.
When a product's price, name, or manufacturer is modified, this action can mirror those updates in your help desk.
This action allows you to modify the details of a ticket based on the task status in your project management tool, order status in your inventory application, or report status in your expense management software.
Ticket number is the index or serial number of a ticket. It is the number that is displayed with the ticket subject in your help desk.
Ticket ID is a unique identifier that is generated by Zoho Desk for each ticket.
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