Outbound Utility in Zoho Flow — Send Webhook and Send Email

Outbound Utility

Outbound Utility elements let you send notifications or data to external applications and services. This category includes:

  • Send Webhook

  • Send Email

Send Webhook  

The Send Webhook action lets you send HTTP requests to external applications or services.

You can use it to send data to applications that support webhooks or REST APIs, including applications that are not available as native integrations in Zoho Flow.

The action supports different HTTP methods, request headers, query parameters, and request bodies. If the destination application requires authentication, you can use an Auth Profile to authorize the request securely.


Steps to configure Send Webhook  

  1. Navigate to Built-ins > Outbound Utility > Integration.

  2. Drag and drop Send Webhook into the builder.

  3. Select the required HTTP method.

  4. Enter the endpoint URL.

  5. Configure the request headers, query parameters, and request body as required.

  6. If authentication is required, select an existing Auth Profile or create a new one.

  7. Click Done.


Send Email 

The Send Email action lets you send emails as part of your flow. 
You can send emails using a verified email address or the default Zoho Flow email address.

Steps to configure Send Email  

  1. Navigate to Built-ins > Outbound Utility > Notification.
  2. Drag and drop Send Email into the builder.
  3. Configure the following fields and to include additional recipients, expand Advanced options.

    Field
    Description
    From
    The sender's email address.
    To
    The recipient's email address.
    Subject
    The subject of the email.
    Message
    The email content.




    Field
    Description
    CC
    Sends a copy of the email to the additional recipients.
    BCC
    Sends a blind copy of the email to additional recipients.


Steps to verify an email address  

Before you can use a custom email address in the From field, you must verify that you own the email address.

To verify an email address:

  1. Click Add new email address next to the From field.

  2. Enter the email address you want to use.

  3. Click Verify.



  4. Enter the one-time password (OTP) sent to the email address.

  5. Click Verify.

After the email address is verified, it becomes available in the From list.


InfoIf you don't select a verified email address, Zoho Flow sends emails using noreply@zohoflow.com.

Verify a domain  

Verifying your domain allows Zoho Flow to send emails using your organization's domain instead of the default Zoho Flow email address.

Domain verification improves email authenticity and deliverability by allowing recipient mail servers to verify that Zoho Flow is authorized to send emails on behalf of your domain.

Steps to verify your domain  

  1. Sign in to your domain provider.

  2. Navigate to the DNS management page.

  3. In Zoho Flow, open the domain verification screen and copy the DNS records provided.

  4. Add the TXT records to your domain's DNS configuration.

  5. Save the DNS changes.

  6. Return to Zoho Flow and click Validate.

Once the domain is verified, any verified email addresses that belong to the domain can be used as sender addresses.


NotesNote: DNS changes can take some time to propagate. If validation fails immediately after adding the records, wait for the changes to propagate and try again.

Gmail addresses  

Due to Google's sender policy requirements, personal Gmail addresses (@gmail.com and @googlemail.com) cannot be used in the From field.

This restriction applies only to personal Gmail addresses.

If you're using Google Workspace, you can continue using your organization's email addresses (for example, user@company.com) after verifying your domain.