Billing & Usage

The Billing & Usage page gives you a full picture of your current plan, how much you've consumed, and the add-ons available to extend your limits. You can access this page from Settings > Billing & Usage.

Subscription details

This section shows a snapshot of your active plan and consumption for the current billing cycle.

Plan: The name of your current subscription tier (e.g., Standard). To change your plan, click Manage Plan in the top-right corner of the page.

Next renewal date: The date your plan renews and your usage counters reset.

Flows: The total number of flows your plan allows, and how many are currently live. A flow counts as live once it is turned on, regardless of whether it has run in the current cycle.

Tasks: The total number of tasks included in your plan for the current billing cycle, and how many have been used. A task is counted each time a flow executes a step.

If you see a number like 100,000 + 5,000 overage tasks, it means your base task(100,000) limit was reached and your flows continued running using overage tasks(5,000). Base and overage are shown together but billed separately.
Overage tasks are additional tasks that let your flows keep running after your monthly base limit is exhausted. They are tracked and priced separately from your base task count.

Zia credits: The total Zia credits included in your plan, and how many have been used. Zia credits are consumed when your flows use AI-powered steps or when you create flows using text-based flow generation.

Add-ons

Add-ons let you extend specific limits beyond what your base plan includes. Each add-on is managed independently.

Tasks

Tracks your monthly task usage against your current task limit.

The progress bar shows tasks consumed out of your total allowed tasks for the cycle. If you are consistently approaching or hitting your limit, you can increase it by clicking Modify task limit.

When your monthly task limit is reached, your flows are switched off and will resume automatically at the start of your next billing cycle. To keep them running without interruption, you can enable task overage, upgrade your plan, or buy an add-on.

Note:

Your task count resets at the start of each billing cycle.

Task overage

Lets your flows keep running even after your monthly task limit is reached. Overage tasks are consumed from your daily overage limit and billed at the end of your billing cycle.

The toggle in the top-right corner of this card lets you enable or disable task overage for your organization.

The progress bar shows overage tasks consumed out of your daily overage limit. This counter resets every day.

Set overage limit: You can cap the number of overage tasks your flows can use per day. This helps you control costs if your flows are unusually active. Once the daily cap is reached, flows that require tasks will begin to fail until you upgrade your plan or purchase more tasks.

If no cap is set, your flows can consume up to the plan maximum each day.
Overage tasks are billed at the end of your billing cycle, separately from your base task charges.

Points to note:

Disabling task overage means flows will stop running as soon as your monthly task limit is hit. They will resume at the start of your next billing cycle.
The daily overage counter resets at midnight, based on the organization's time zone. You can check your organization's time zone under Settings > Organization Profile.
Increasing your task limit takes effect immediately.
Past consumption will be charged regardless of what limit you set.

Example - reducing your overage limit mid-cycle

If you reduce your task limit mid-cycle, the new limit will apply immediately. However, if the new limit is less than or equal to the current day's consumption, it will take effect from the next day. Any flow executions that exceed the limit on that day will fail.

For example, if you've already consumed 800 of the 1000 overage tasks set for today and update the limit to 500, the new limit will take effect from the next day. Any executions beyond 500 tasks will fail from that point.

Zia credits

Tracks your Zia credit usage for the current billing cycle.

The progress bar shows credits consumed out of your total included credits. If you need more, click Buy Zia credits to purchase additional credits.

Things to know:

Zia credits do not roll over to the next billing cycle.
Purchased credits are available immediately after the transaction is confirmed.
Credits are consumed per AI step execution, not per flow run.

Managing your plan

To upgrade, downgrade, or view detailed billing history, click Manage Plan. Changes to your plan take effect at the start of your next billing cycle unless you are upgrading, in which case the new limits apply immediately.

Overage task pricing

Overage tasks are priced at 1.25 times the cost of a regular task.

For example, if a regular task costs $0.01, an overage task costs $0.0125. So if your flows consume 1,000 overage tasks in a billing cycle, the overage charge would be $12.50, billed at the end of the cycle in addition to your standard plan charges.

Billing & Usage in Zoho Flow