Settings

The Settings section lets you view and manage organization details, app connections, and members on Zoho Flow. To access Settings, click the gear icon on the left bar.

The Settings section contains 6 sub-sections:

Organization Profile

Under the organization profile you can view and edit various details such as the organization name, time zone, and date format.

Note that the organization name can be edited by the owner or admins only.

The time zone of your organization is taken into consideration when you configure a schedule trigger or include a delay in your flows. The flow will execute based on your organization's time zone.

If you are part of multiple organizations, you can switch to another organization by clicking the organization name on the top bar.

Alternatively, click your profile picture in the top right corner. In My Organizations, click Manage. Here, you can view more details such as all the organizations that you are part of, your role, organization ID, and created date. You can:

Access Organization

Click to access an organization that you are a part of.

Set as Default

When you set an organization as default, you will be directed to it every time you access Zoho Flow.

Leave Organization

If you request to leave an organization, an email will be sent to the owner. Once they approve your exit request, you will no longer be able to access the organization. The connections and flows that you created will continue to be active.

Delete Organization

Hover on the organization name and click the trash icon that appears to delete the organization you own. If you choose to delete the organization, a request will be sent to the Zoho Flow Team. You can cancel the request before approval, or reactivate the organization within 30 days of deletion.

Manage organizations

History

View the history of all flow executions in your organization here. Click a particular execution to see all the steps of the flow and their input and output details.

The filters on the right allow you to view a customized list of executions sorted by flows, status, and date.

Understanding execution statuses

You will be able to see the status of each execution in History. Here's a list of all possible statuses:

Processing: The flow execution is in progress. Data is being moved between apps in your flow.

Queued: Whenever Zoho Flow receives data from a connected app in your flow, the status displayed will be 'Queued' until the data is ready to be moved. This status will remain until the records are picked for processing. All queued records will be executed automatically.

Delayed: You have a 'Delay' action in your flow. This status will be displayed until the duration specified in the Delay action is reached.

Filtered: A filter condition (Trigger criteria) added to your flow's trigger has filtered a record from executing.

Completed: The execution of the flow has completed successfully.

Failed: The flow ran into an error during execution. Learn how to fix errors

Connections

A connection is an app account that Zoho Flow has permission to exchange data with. For example, you can connect your Trello account or your team's Gmail account to Zoho Flow.

Create a connection

To create an app connection:

Go to Settings > Connections.
Click Create Connection.
In the configuration window that appears, choose an app and click Next.
Enter the connection name. This is the name of your app account on Zoho Flow. E.g.: HubSpot team account, My Trello account
You can edit your connection name any time by clicking the edit icon.
Enter any other details required to create a connection. This varies by app as different apps have different authentication requirements.
For some apps, you may be able to choose whether the connection can be used for all triggers and actions or only for a selected few.
Click Authorize.

Note: You can create multiple connections for the same app. For example, you can connect your personal and professional Gmail accounts to Zoho Flow.

Share or unshare connection

Your app connection is private by default. Sharing a connection makes it available to all members of your organization. They can access, create, and update data by using the connection in flows.

Click Share to share the connection with your organization members.

Unsharing a connection denies all other users access and makes it private again. Flows using the connection will continue to access, create, and update data using the connection.

Click Unshare to make the connection private.

Test connection

An invalid connection causes your flow to fail. Click Test to check whether your connection is working correctly. If you do not see a success message, try reconnecting or creating a new connection.

Reconnect connection

Reconnect if your connection has an issue or if you want to change the triggers and actions that can use this flow (for selected apps only).

Click Reconnect, make the necessary changes, and click Authorize.

Delete connection

Deleting a connection removes it permanently. If you delete a connection, flows using it will fail. Actions previously executed by the flow with the connection won't be affected.

Click the delete icon for the connection you want to remove from your organization.

Transfer ownership of connections

Connections can be created by any member in a Zoho Flow organization. However, these connections are private by default. Sometimes, you may need to transfer your app connections to another member so the connection can use their account instead of yours. Transferring connections can be useful, and can keep your flows running uninterrupted, especially in the following scenarios:

When a member leaves your team or organization, and you need to stop using their credentials to maintain the connections used in your flows.
When a member no longer uses an app, and another member wants to use the app account using their own credentials.
When the license of an app is modified, and the user list has changed.

Transferring a connection can only be performed by that connection's owner, the organization owner, or the admins. To do so:

Navigate to Settings > Connections.
Select the connections you want to transfer using the selection check box, then click Transfer Ownership.
In the dialog box that follows, select the member you want to transfer the connection to.
Click Transfer.

The selected connections will be listed under PENDING OWNERSHIP TRANSFER until the new owner accepts them.

You can also delete one or more connections by clicking the Delete button.

Claiming ownership of a connection

If you are the recipient of the transferred connection, you need to log in to your Zoho Flow account.

Navigate to Settings > Connections.
On top of the list of connections, you can see the list of connections transferred to you under PENDING OWNERSHIP TRANSFER. Click Reconfigure next to the connection you want to claim ownership of.
A window will open, allowing you to connect to your account and authorize the connection. Click Authorize.

Once you reconfigure the transferred connection, you’ll need to review the flow configuration in all flows using that connection.

Important tips:

Only a connection owner/organization owner/admin can transfer or delete a connection.
Removing or deactivating a member from an organization without transferring their connections will disable any live flows using those connections, invalidate them, and delete any unused connections.
You can only transfer up to 30 connections at a time.

Members

There are three types of organization members in Zoho Flow: owners, admins, and users. You can create an organization and belong to multiple organizations.

Roles and Permissions

Owners

By default, the person who creates an organization is the owner. As the owner, you can:

Modify the organization name
Add or remove members
Change roles of members
Create, edit, and delete flows
Create, test, delete, and reconnect app connections
View audit trail

Admins

As an admin, you can:

Modify the organization name
Add or remove members
Change roles of members
Create, edit, and delete flows
Create, test, delete, and reconnect app connections
View audit trail

Users

As a user you can:

Create, edit, and delete flows
Create, test, delete, and reconnect app connections

Managing Members

The owner or admin can manage the members of the organization.

Add member

To add a member to your Zoho Flow organization:

Go to Settings > Members
Click Add Member in the top right.
Enter the name, email address, and role of the new member and click Send to invite them.
You will be notified by email when the member accepts your invitation.
To change the role of a member, click on the current role. Choose the new role from the dropdown.
View the list of confirmed or pending members by choosing one of these options from the dropdown.

Deactivate or activate member

Deactivating a member restricts them from accessing your Zoho Flow organization.

Select the checkbox for the required user and click Deactivate. To activate the member again, select the checkbox for the user and click Activate.

Remove member

Removing a member denies them access to your organization until they are invited again. This feature is particularly useful when you want to invite a client or an employee from another team to work in your Zoho Flow organization for a limited period of time.

To remove a member or an invitee, select the checkbox for the user and click Delete.

Audit Trail

The audit trail is an organization-wide log of activities. Use it to track what is happening in your Flow organization. To view activities for a specific period only, use the filter option on the right.

Note: This subsection will only be visible to the owner and admins of the organization.

Support Access

Enabling support access allows the Zoho Flow team to use your connections to edit and debug your flows.

Click the checkbox next to Allow support access to grant the Zoho Flow team access to the connections in your organization.

Custom notifications

Custom notifications help you stay informed about important flow events and take action quickly when needed.

For example, by default, email notifications are sent when a flow fails 3 and 10 consecutive times, and the flow is automatically switched off after 20 consecutive failures. These notifications are sent to the flow owner, with the org owner and admins in cc.

With custom notifications, you can control:

Who receives notifications (To and CC)
When notifications are sent (for events like flow failure, flow switched off, or flow deletion)
Whether notifications are enabled or disabled

Key benefits

With custom notifications, you can

Quickly identify and resolve failed flows
Keep relevant stakeholders informed
Avoid workflow disruptions due to unnoticed failures

Access and configuration

Navigate to Settings → Notifications

to view and manage notification settings.
Org owner and admins can:

Configure notifications at the organization level
Apply settings across all flows

Users can:

Customize notifications only for flows they own
Set flow-level preferences specific to individual flows

Customize notifications

Click Customize next to a notification type to manage who gets notified and for which flows. Use this option to configure alerts for events like flow failure, flow switched off, or flow deletion.

1. Set recipients

Under Notify, the flow owner is selected by default.
Under Also notify (CC), org owner and admins are added by default.
You can add more users as needed by selecting them under Also notify.

2. Configure for flows

Scroll to Flow-specific notification settings to manage notifications for individual flows.
Use the toggle to enable or disable notifications for each flow.
Note: Notifications are enabled by default for all flows.

3. Save changes

Once you have customized the notifications, click Update to save your changes.

Note:

Flow-level settings can override organization-wide notification settings for specific flows.
Org owners and admins can view and configure all flows in the organization.
Other users can view and manage only their own flows.

How to manage settings in Zoho Flow?