Support access & notifications

Support Access & Notifications

Support Access  

Support Access lets the Zoho Flow support team temporarily access your connections to help troubleshoot issues in your flows.

To grant access, go to Settings and check the Allow support access checkbox. You can revoke access at any time by unchecking the same option.



Notifications  

Use notifications to stay informed about important flow events such as failures, flow switch-offs, and deletions. By default, email notifications are sent when a flow fails 3 and 10 consecutive times, and the flow is automatically switched off after 20 consecutive failures.

You can customize:

  • Who receives notifications (To and CC)

  • Which events trigger notifications

  • Whether notifications are enabled or disabled per flow

Configuring notifications

Go to Settings > Notifications to view and manage notification settings.

  • Organization owners and admins can configure notifications at the organization level, applying settings across all flows.

  • Users can customize notifications only for flows they own.

Click Customize next to a notification type to set recipients and configure flow-level preferences.

Under Notify, the flow owner is selected by default. Under Also notify (CC), the organization owner and admins are added by default. You can add more recipients as needed.

To enable or disable notifications for a specific flow, scroll to Flow-specific notification settings and use the toggle next to that flow. Notifications are enabled by default for all flows.

Click Update to save your changes.


NotesNote: Flow-level settings can override organization-wide notification settings for specific flows.