How do I access an OTP Verification enabled form with the same Email address or Phone number when the field is mapped to a form field with the No Duplicate property?
You can pre-fill a phone field/ email field in the form with the verified mobile number/email address by selecting the required form field from the Map OTP-verified phone number / email to a form field dropdown while configuring the OTP Verification settings.
If the mapped fields have No Duplicates validation enabled in the field properties, and the respondent was unable to verify the received OTP or has not accessed the form for some reason, the respondent will not be able to access the form again with the same phone number or email address.
Here is how you can provide access to such respondents:
Case 1: If a user generates an OTP but does not verify it on the OTP Verification page, the user will be unable to verify the OTP with the same phone number/email address for the next 4 hours from the time of OTP generation. After 4 hours, the user can use the same phone number/email address to verify the OTP.
Case 2: If a user verifies the received OTP on the OTP Verification page and is redirected to the form but does not submit the form, the verified link will be available under OTP Audit: Non-submitted Record against the respective user's Email address/PhoneNumber, which can be shared with the user.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Setting up OTP Verification via Email
When you configure Email OTP verification, respondents who access your form via public links will be required to enter their email address to receive a One-Time Password and verify it before they can access the form. To configure Email OTP ...Email
Table of Contents Overview Setting up an email template Changing the From Address Adding links inside an email notification Trigger emails based on form responses Overview Email Notifications help send notifications to your form respondents around ...Overview
When you share a form publicly, Zoho Forms provides you with various options to ensure that you receive form entries from valid users. One such option is OTP Verification where you can choose to send a verification code (OTP) to your respondents' ...Setting up OTP Verification via SMS
When you configure SMS OTP verification, respondents who access your form via public links will be required to enter their mobile number to receive a One-Time Password and verify it before they can access the form. To configure mobile OTP ...Form Rules
With the Form Rules, you can choose to trigger different actions upon form submission if the defined conditions are satisfied. You can automatically trigger emails, assign tasks, decide on the Thank You page to be displayed or redirect the ...
New to Zoho LandingPage?
Zoho LandingPage Resources