Payment Field
Why do I only see the Card payment method and not the others supported payment methods in Stripe in the live form?
Choose Stripe Checkout payment gateway. Under Payment Option(s), you can either choose the payment method from the available options or from automatic payment methods. If you choose Use payment methods configured in Stripe, all the payment methods ...
Why am I not getting the transaction ID for some payments?
Check if you have enabled the Workflow option while configuring your payment gateway in the form. If the Workflow option is disabled, the webhook will be triggered regardless of whether the payment is successful or not. In some cases, the transaction ...
Why does it show "Invalid OAuth connection" when a form with Razorpay as the payment gateway is submitted?
When a form is integrated with Razorpay, it is required that payment transactions take place through the form at least once in 3 months for the OAuth Connection to work. If not you will find the below errors when public or private forms are ...
Why does the Razorpay payment status read as "Processing" (when the payment is completed) even after configuring a webhook?
When a payment is made through a mobile payment app via Razorpay, there is a possibility that users are not redirected to the browser automatically after the payment. To capture the payment status in such cases (delayed authorized payment, failed ...
How to view the transaction ID of a successful payment submission?
Create a report for the form. In Show/Hide Columns, enable Payment Transaction ID. Now, the transaction ID would be displayed in the report entries.
How to view only the form entries with successful payments?
All the submitted records will be displayed in the All Entries section and we do not support the option to exclude the payment failure entries. However, you can create a report and configure Custom Filters to display the entries in which the payment ...
How to provide multiple payment options to your respondents?
When you configure a Payment field, you can integrate with more than one payment gateway by clicking the icon.
Why do I see Payment blocked as website does not match registered website(s) while making payment via RazorPay?
Get in touch with RazorPay to add the below mentioned URLs in the allowed domains on your RazorPay account. https://forms.zoho.in/ https://forms.zohopublic.in/ Once added, access the form and check on the same.
Why is my customer able to change the payment amount?
If you have configured the Payment Type as Varied for the added payment field, the user will be able to modify the payment amount displayed on the payment gateway upon form submission. For example, this can be used in a donation collection form where ...

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