Forms | WhatsApp Notifications & WhatsApp OTP

WhatsApp Notifications & WhatsApp OTP
Why am I being asked to create a new WhatsApp Business Account when I already have one?
Meta’s policy does not allow a WhatsApp Business Account to be associated with multiple BSPs at the same time. If your WhatsApp Business Account is linked to another Business Solution Provider (BSP), it cannot be connected with Zoho. This is because ...
Can I use the same phone number for both WhatsApp Messenger and WhatsApp Business in Zoho Forms?
No, a single phone number can either be used in WhatsApp Messenger on a mobile device or linked to a WhatsApp Business account for use with Business Solution Providers (BSP) like Zoho.
How to delete a WhatsApp channel in Zoho Forms?
If a WhatsApp channel has been created and used in any forms, you must first remove all associated configurations before deleting the channel linked to the respective phone number. Ensure that the WhatsApp channel is not actively used in any forms. ...
Why is some of my recipients not receiving the WhatsApp OTP message?
1. If the OTP message is not being delivered, check the following: Ensure the recipient's phone number is registered as a WhatsApp number. Confirm that the recipient has accepted Meta's latest Terms of Service and Privacy Policy. This can be checked ...
I am trying to add a phone number in Zoho Forms for WhatsApp Notifications, but I am getting an error message.
You cannot add phone numbers directly in Zoho Forms' WhatsApp Configuration. Instead, you can only create a channel using a phone number that has already been added and approved in your WhatsApp Manager account. To resolve this: Log in to Meta ...
I have successfully set up WhatsApp notifications in Zoho Forms. However, the recipients are not receiving the messages.
There can be a number of reasons for this. Here are some examples of the reasons why recipients are not receiving the messages. Example 1: Unapproved Display Name The issue could be due to the phone number display name not being approved by Meta, ...
Why are WhatsApp notifications not sent due to incorrect template message placeholder format?
When a message is sent, the placeholder values inside double curly braces {{...}} are replaced with dynamic content from your form fields. WhatsApp template messages in Zoho Forms require placeholders to be in a specific format for the messages to be ...
Why are my WhatsApp accounts not reflecting when selecting a business account in Zoho Forms?
When integrating WhatsApp with Zoho Forms, you might not see all your WhatsApp accounts due to a few potential reasons: Business Manager Permissions: Ensure that your WhatsApp accounts are verified under your Meta Business Manager account. Browser ...
Why do I need to integrate WhatsApp into Zoho Forms separately when I have already done it for another Zoho app using the same Zoho account?
If you are using different plans for Zoho Forms and other Zoho services or apps, WhatsApp integration must be configured separately. This is because the IM (Instant Messaging) add-ons you purchase may vary across different Zoho services. To ensure ...
How can I connect Zoho Forms to a different WhatsApp Business account after the first number was banned?
If your initial WhatsApp number has been banned, Log in to Meta Business Manager. Navigate to Business Settings > Accounts > WhatsApp Accounts. Use the same banned phone number If you want to use the same number that was banned with the existing ...
What is the minimum unit count I must buy to complete the payment? Can I buy just 1 unit for testing?
Yes, you have the flexibility to purchase just 1 unit for testing. There is no minimum unit count requirement for IM credit purchase. Feel free to buy a single unit to fulfill your testing needs.
How to purchase the required IM Credits in Zoho Forms?
In your Zoho Forms account, click the Subscription link in the top-right corner. Under Nonrecurring Add-Ons, click Buy More. Specify the number of credits you want to purchase. You will be charged per credit, along with a value-added fee of 3% of the ...
My WhatsApp template is in Pending state. What should I do?
WhatsApp typically reviews and approves each message template within 48 hours or less. It is recommended to wait for the approval process to be completed. If you encounter delays beyond this timeframe, consider checking the status through the ...
How many messages can be sent with 1 IM Credit?
The specific message quota for 1 IM credit can be determined by referring to the detailed information provided in the Country-wise cost per Conversation in USD table in this help link.
Do I need to purchase IM Credits for form submission notifications via WhatsApp?
Yes, users are required to purchase IM credits to ensure the successful delivery of WhatsApp notifications for Zoho Form submissions. Check out how to purchase IM Credits
Why is my phone number not listed when configuring the WhatsApp channel?
If your phone number is not appearing, it might be associated with an existing WhatsApp account on either WhatsApp or WhatsApp Business, connected to a device. To resolve this: Verify that the phone number is not currently linked to a regular ...

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