WhatsApp Notifications & WhatsApp OTP
What is the minimum unit count I must buy to complete the payment? Can I buy just 1 unit for testing?
Yes, you have the flexibility to purchase just 1 unit for testing. There is no minimum unit count requirement for IM credit purchase. Feel free to buy a single unit to fulfill your testing needs.
How to purchase the required IM Credits in Zoho Forms?
In your Zoho Forms account, click the Subscription link in the top-right corner. Under Nonrecurring Add-Ons, click Buy More. Specify the number of credits you want to purchase. You will be charged per credit, along with a value-added fee of 3% of the ...
My WhatsApp template is in Pending state. What should I do?
WhatsApp typically reviews and approves each message template within 48 hours or less. It is recommended to wait for the approval process to be completed. If you encounter delays beyond this timeframe, consider checking the status through the ...
How many messages can be sent with 1 IM Credit?
The specific message quota for 1 IM credit can be determined by referring to the detailed information provided in the Country-wise cost per Conversation in USD table in this help link.
Do I need to purchase IM Credits for form submission notifications via WhatsApp?
Yes, users are required to purchase IM credits to ensure the successful delivery of WhatsApp notifications for Zoho Form submissions. Check out how to purchase IM Credits
Why is my phone number not listed when configuring the WhatsApp channel?
If your phone number is not appearing, it might be associated with an existing WhatsApp account on either WhatsApp or WhatsApp Business, connected to a device. To resolve this: Verify that the phone number is not currently linked to a regular ...

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