Why do I need to integrate WhatsApp into Zoho Forms separately when I have already done it for another Zoho app using the same Zoho account?
If you are using different plans for Zoho Forms and other Zoho services or apps, WhatsApp integration must be configured separately. This is because the IM (Instant Messaging) add-ons you purchase may vary across different Zoho services. To ensure accurate calculation and management of these add-ons, each Zoho service requires its own WhatsApp integration.
Exception
If you’re using a bundle that includes Zoho Forms—such as Zoho One, you do not need to configure WhatsApp integration separately. The integration will automatically apply across all services included in the bundle.
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