OTP Verification - Email | Zoho Forms - User Guide

Setting up OTP Verification via Email

When you configure Email OTP verification, respondents who access your form via public links will be required to enter their email address to receive a One-Time Password and verify it before they can access the form.

Email OTP

To configure Email OTP verification,

  1. In your form builder, navigate to Settings > Spam Control.

  2. Click OTP Verification and click Configure Now.

    Click Configure Niow

  3. In the pop-up, select Email.

    Select Email

  4. Select the From address. If you wish to display a From Name while sending emails, click Add From Name.
    Note : If you select notifications@zohoforms.com to be the From address, then the form admin's email address will be set as From Name by default and this cannot be modified.

  5. You can change the default email Subject and the OTP message to be sent in the email as required. You can also include the link to the OTP Verification page where the respondent is required to enter the received OTP in the email message by clicking the   icon. If the respondent has entered the OTP, then the link in the email will redirect to the form and not to the OTP Verification page.
  6. OTP expiration time:  Set the time within which a respondent is required to enter the OTP verification code.
  7. Number of OTP resend requests allowed:  You can set the number of times a respondent can opt to resend the OTP code to their email.
  8. Map OTP-verified Email to a form field:  You can pre-fill an email field in the form with the verified email address by selecting the required form field from the dropdown.

    Note :

    • The following properties configured for the selected Email field  will be applied to the email address entered by the respondent for verification:

      • Domain Validation

      • Character Limit

      • No Duplicates Validation

      • Email input confirmation 

    • If you want to restrict your respondent from editing the pre-filled Email field in the live form, select the Disable Field option under Email field Properties.   

  9. To add an extra layer of security and prevent spam entries, you can include a Zoho Forms CAPTCHA under Spam Control and evaluate if it is a human or a bot that is filling your form. Learn more  
  10. Click Save.
OTP Verification via email configuration

You can check the OTP method, Email, and  the number of times OTPs have been re-sent for each submitted entry (Retry Count) in the All Entries section of your form under the  OTP Verification Details  column.
Plan wise limit for the maximum number of forms that can have OTP configuration:
Basic - 25
Standard - 100
Professional - 200
Premium - 200
Express - 200
Zoho One Enterprise - 200
Zoho One Enterprise Trial - 3

OTP Audit for Non-submitted Records

This lists the following cases:
  1. OTPs were not received
  2. Form entries were not submitted after the OTP was received.
To do this, 
  1. Click the  OTP Audit: Non-submitted Records  in the top-right corner of the OTP Configuration - Email page.

    OTP Audit of non-submitted records

  2. Here, you will find the number of times the respondent has retried receiving OTP under the Audit Info column.
  3. Under the Verification Status  column, you will find if the OTP has been verified and a link to the OTP-Verified form if the OTP was verified but the form was not submitted.

    Verification Status column
Check out the FAQ on how to access an OTP Verification enabled form with the same email address when the field is mapped to a form field with the No Duplicate  property.
Note : Only records from the last 30 days will be listed under OTP Audit: Non-submitted Records.

You can change the default live form OTP messages under Settings tab > Custom Messages.
If you choose to translate your form into different languages, the OTP verification messages displayed on accessing the form link will also be translated into the respective languages.

Note The option to configure OTP Verification is available only in our paid plans.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com

                                                                       
                            



                            





                              You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                  Manage your brands on social media

                                    Zoho Desk Resources

                                    • Desk Community Learning Series


                                    • Digest


                                    • Functions


                                    • Meetups


                                    • Kbase


                                    • Resources


                                    • Glossary


                                    • Desk Marketplace


                                    • MVP Corner


                                    • Word of the Day


                                      Zoho Marketing Automation

                                        Zoho Sheet Resources

                                         

                                            Zoho Forms Resources


                                              Secure your business
                                              communication with Zoho Mail


                                              Mail on the move with
                                              Zoho Mail mobile application

                                                Stay on top of your schedule
                                                at all times


                                                Carry your calendar with you
                                                Anytime, anywhere




                                                      Zoho Sign Resources

                                                        Sign, Paperless!

                                                        Sign and send business documents on the go!

                                                        Get Started Now





                                                                Zoho TeamInbox Resources



                                                                        Zoho DataPrep Resources



                                                                          Zoho DataPrep Demo

                                                                          Get a personalized demo or POC

                                                                          REGISTER NOW


                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now










                                                                                                • Related Articles

                                                                                                • Overview

                                                                                                  When you share a form publicly, Zoho Forms provides you with various options to ensure that you receive form entries from valid users. One such option is OTP Verification where you can choose to send a verification code (OTP) to your respondents' ...
                                                                                                • Setting up OTP Verification via WhatsApp

                                                                                                  When you configure WhatsApp OTP verification, respondents who access your form via public links will be required to enter their mobile number that is registered with WhatsApp to receive a One-Time Password and verify it before they can access the ...
                                                                                                • Setting up OTP Verification via SMS

                                                                                                  When you configure SMS OTP verification, respondents who access your form via public links will be required to enter their mobile number to receive a One-Time Password and verify it before they can access the form. To configure mobile OTP ...
                                                                                                • Email

                                                                                                  Table of Contents Overview Setting up an email template Changing the From Address Adding links inside an email notification Trigger emails based on form responses Overview Email Notifications help send notifications to users around the globe in ...
                                                                                                • Sharing a form via email campaigns

                                                                                                  You can share your form via email to a large number of people. To do so, use one of the following email campaign products: Zoho Campaigns MailChimp Zoho Campaigns You can send your form to multiple email groups on your Zoho Campaigns account. Know ...
                                                                                                Wherever you are is as good as
                                                                                                your workplace

                                                                                                  Resources

                                                                                                  Videos

                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                  eBooks

                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                  Webinars

                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                  CRM Tips

                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                    Zoho Show Resources