To integrate your form with ServiceDesk Plus Cloud,
ServiceDesk Plus Cloud fields can be mapped only to specific Zoho Forms fields as listed.
S.No | ServiceDesk Plus Cloud Field | Supported Zoho Forms Fields |
1 | Single Line | Single Line, Multi Line, Name, Address, Phone, Email, Website, Unique ID, Dropdown, Radio, Multiple Choice, Checkbox, Matrix Choice, Image Choices, Number, Decimal, Currency, Slider, Rating, Formula, Date, Time, Date-Time, Terms & Conditions,Added Email ID, Submitter's Location, Submitter's Latitude, Submitter's Longitude, Referrer Name, IP Address |
2 | Multi Line | Single Line, Multi Line, Name, Address, Phone, Email, Website, Unique ID, Dropdown, Radio, Multiple Choice, Checkbox, Matrix Choice, Image Choices, Number, Decimal, Currency, Slider, Rating, Formula, Date, Time, Date-Time, Terms & Conditions, Submitter's Location, Submitter's Latitude, Submitter's Longitude, Referrer Name, IP Address, Added Email ID |
3 | Email, Added Email ID | |
4 | Phone | Phone |
5 | Pick List | Single Line, Dropdown, Radio, Matrix Choice-Radio |
6 | Numeric Field | Number, Slider, Rating |
7 | Multi Select | Multiple Choice, Checkbox, Matrix Choice, Image Choices |
8 | Url | Website |
9 | Date-Time | Date-Time |
10 | Decimal | Decimal, Number, Formula, Submitter's Latitude, Submitter's Longitude |
11 | Percent | Decimal, Number, Formula, Submitter's Latitude, Submitter's Longitude |
12 | Currency | Currency, Number |
13 | Radio Button | Single Line, Dropdown, Radio, Matrix Choice-Radio |
14 | Checkbox | Multiple Choice, Checkbox, Matrix Choice, Image Choices |
15 | Decision Box | Decision Box |
16 | Lookup | Single Line, Email, Added Email ID |
17 | html | Single Line, Multi Line, Name, Address, Dropdown, Radio, Matrix Choice, Image Choices, Number, Decima, Formula, Currency, Date, Time, Date-Time, Email, Website, Phone, Rating, Slider, Unique ID, Checkbox, Multiple Choice, Terms & Conditions, Submitter's Location, Submitter's Latitude, Submitter's Longitude, Referrer Name, IP Address, Added Email ID |
You can customize a form field's input value before passing it to ServiceDesk Plus Cloud by merging form field tags or entering a value manually.
To do so,
You can use the custom input option for the following ServiceDesk Plus Cloud fields:
Single Line, Multi Line, Email, Pick List, html, Technician
Once your integration settings are saved, you can choose to receive an email alert if the integration fails.
Note:
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Write to us: support@zohoforms.com