Payment Options | Set Up Payment Field - Zoho Forms

How to set up a Payment field

Auto-populate payment amount

To configure a payment field,
  1. Add a Payment field from the Advanced Fields to your form.
  2. In the pop-up, select the Payment Gateway from the following list to receive payments: 
    List of payment gateways


  3. In the Payment Settings pop-up, enter a label for the Payment field.

    Payment Settings

  4. To make the Payment field mandatory, select Mandatory.
  5. Select the Payment Type to either be Fixed Amount or Modifiable Amount:


    Fixed Amount

    If you are looking to collect a fixed amount that cannot be modified by your respondents, choose Fixed Amount as the payment type. For example, if you want to collect a registration fee for your workshop/event, you can choose this payment type to collect a fixed fee that cannot be modified in the live form. You can either enter the fixed amount or auto-fill the amount from a form field.

    Event Registration form with fixed amount to be paid

    Modifiable Amount

    If you are looking to collect payments that are not fixed, choose Modifiable Amount to allow your respondents to modify the payment amount. For example, if you wish to collect donations, you can choose this payment type to let your respondents donate an amount of their choice by modifying any specified amount. You can either enter the modifiable amount or autofill the amount from a form field. 

    Donation form with modifiable payment amount

    If you choose to enter an amount range, 

    1. Enter a minimum amount that your respondents must pay under Min. Amount. This is mandatory to ensure that the amount cannot be modified to 0 by the respondents. 
    2. If you wish to set a limit on the maximum amount that your respondents can pay, enter the Max. Amount. Setting a maximum limit for the payment amount will prevent any unintentional large payments.
    3. You can also enter a Default Amount that will be displayed to the respondents when the form loads initially, as well as when you switch merchants in the live form. By specifying a default amount, you may probably receive payments as specified. Respondents can, however, overwrite the default amount displayed and enter an amount of their choice within the set minimum and maximum range.

    If you choose to autofill the modifiable amount from a form field, 

    1. Select a form field from the drop-down. The field responses will be used to autofill the payment amount. The respondents can overwrite the auto-filled amount in the live form and enter a value of their choice.
    2. If you wish to set a limit on the minimum and maximum amount that the respondents can pay, select Set Range and enter the minimum and maximum values. Setting a range for the payment amount will ensure that you do not receive payments that are too low or too high.
    3. You can also enter a Default Amount that will be displayed to your respondents if the chosen form field to autofill the amount is empty when the form loads initially or when you switch merchants.
    4. You can use the Autofill from Form Fields option when you want to use the field responses to pre-fill the payment amount. For example, in an order form, you can charge your customer based on the product they choose from a dropdown list.

      Supported Field Types to Autofill Payment fields

      Number, Decimal, Currency, Slider, and Rating can be used to autofill the Payment Amount. You can also use Radio, Checkbox, Multiple Choice, Dropdown, and Image Choice fields if you have assigned values to these fields. 
  6. You can configure multiple payment gateways to let your respondents choose from and make payment as shown by clicking + Add Merchant. This lets your respondents pay using a provider they already use, or are at least familiar with. This way, you can cut down any drop-off at the checkout!

    Configure multiple payment gateways
    You can also rearrange the payment gateways by clicking the Rearrange link.

    Rearrange payment gateways

    Multiple payment Gateways 
  7. Workflow

Under Workflow, you can choose to trigger the following actions only on successful payment with Payment Status as Completed, or COMPLETED :
  1. Approval processes
  2. Email, SMS, and Push notifications
  3. Rules configured for assigning tasks and sending emails
  4. Integrations 
Trigger actions only on successful payments

For example, if you have a subscription form, and you have configured to trigger an email notification to your subscribers, selecting the Workflow option will send emails only if their payment has been successful.
Similarly, order confirmation emails from your order form, or sending customer/transaction information to your CRM (if you've integrated your CRM with Zoho Forms), will only happen on successful payment transaction.

Enable Workflow
Note
-The above actions will not be triggered if the Payment Status is ProcessingFailedProcessing not needed, CREATED, or Card Declined.
-If you have enabled the Workflow option, form attachments will be stored in the configured cloud service under Manage Form Attachments only after the payment is successfully processed.
    Click Done.
    When configuring payment gateways, sensitive information like secret keys and tokens are encrypted before they are stored in our database and are never exposed to other third party apps.

    Refer to the FAQs on Payment field.

      Access your files securely from anywhere

        Zoho CRM Training Programs

        Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

        Zoho CRM Training
          Redefine the way you work
          with Zoho Workplace

            Zoho DataPrep Personalized Demo

            If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

            Zoho CRM Training

              Create, share, and deliver

              beautiful slides from anywhere.

              Get Started Now


                Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                BOOK A SESSION





                            Quick Links Workflow Automation Data Collection
                            Web Forms Enterprise Begin Data Collection
                            Interactive Forms Workplace Data Collection App
                            CRM Forms Customer Service Accessible Forms
                            Digital Forms Marketing Forms for Small Business
                            HTML Forms Education Forms for Enterprise
                            Contact Forms E-commerce Forms for any business
                            Lead Generation Forms Healthcare Forms for Startups
                            Wordpress Forms Customer onboarding Order Forms for Small Business
                            No Code Forms Construction RSVP tool for holidays
                            Free Forms Travel
                            Prefill Forms Non-Profit

                            Intake Forms Legal
                            Mobile App
                            Form Designer HR
                            Mobile Forms
                            Card Forms Food Offline Forms
                            Assign Forms Photography
                            Mobile Forms Features
                            Translate Forms Real Estate Kiosk in Mobile Forms
                            Electronic Forms

                            Notification Emails for Forms Alternatives Security & Compliance
                            Holiday Forms Google Forms alternative  GDPR
                            Form to PDF Jotform alternative HIPAA Forms
                            Email Forms
                            Encrypted Forms
                            Embeddable Forms
                            Secure Forms
                            Drag and Drop form builder
                            WCAG


                                              You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                  Manage your brands on social media

                                                    Zoho Desk Resources

                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                      Zoho Marketing Automation

                                                        Zoho Sheet Resources

                                                         

                                                            Zoho Forms Resources


                                                              Secure your business
                                                              communication with Zoho Mail


                                                              Mail on the move with
                                                              Zoho Mail mobile application

                                                                Stay on top of your schedule
                                                                at all times


                                                                Carry your calendar with you
                                                                Anytime, anywhere




                                                                      Zoho Sign Resources

                                                                        Sign, Paperless!

                                                                        Sign and send business documents on the go!

                                                                        Get Started Now




                                                                                Zoho TeamInbox Resources



                                                                                        Zoho DataPrep Resources



                                                                                          Zoho DataPrep Demo

                                                                                          Get a personalized demo or POC

                                                                                          REGISTER NOW


                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now









                                                                                                                • Related Articles

                                                                                                                • How to use the Formula field and auto-populate the calculated value in the Payment field?

                                                                                                                  Money is a tricky thing. It has the potential to alter the course of any alliance, particularly one involving payments. Seller- buyer relationships can quickly become a hassle if the money flow is not error-free. And like always, Zoho Forms is here ...
                                                                                                                • How to use a default value of amount to collect payments?

                                                                                                                  Let's all agree!! Online forms make everything hassle-free in business. You can gather any information you need from your customers and Zoho Forms is here to make the process much easier. With Zoho Forms, you can collect payments from customers using ...
                                                                                                                • Overview

                                                                                                                  An online payment form is a digital document that you can use to collect payment information from customers over the internet. Online payment forms offer a fast, convenient, and secure way for businesses to collect payments from customers. With Zoho ...
                                                                                                                • How to generate invoices for payment forms?

                                                                                                                  An invoice is a vital document in business transactions that includes data about a particular sale, such as the customer details, quantity, value, tax, total payable amount, any discounts applied and the payment terms. Invoicing is essential, ...
                                                                                                                • Stripe Checkout

                                                                                                                  If you have selected Stripe Checkout as the Payment Gateway, follow the below steps: Account Information Under Account Information, enter your Publishable Key and Secret Key. Select the required Currency in which you wish to receive payments. Enter ...
                                                                                                                  Wherever you are is as good as
                                                                                                                  your workplace

                                                                                                                    Resources

                                                                                                                    Videos

                                                                                                                    Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                    eBooks

                                                                                                                    Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                    Webinars

                                                                                                                    Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                    CRM Tips

                                                                                                                    Make the most of Zoho CRM with these useful tips.



                                                                                                                      Zoho Show Resources