Under Workflow, you can choose to trigger the following actions only on successful payment with Payment Status as Completed, or COMPLETED :
- Approval processes
- Email, SMS, and Push notifications
- Rules configured for assigning tasks and sending emails
For example, if you have a subscription form, and you have configured to trigger an email notification to your subscribers, selecting the Workflow option will send emails only if their payment has been successful.
Similarly, order confirmation emails from your order form, or sending customer/transaction information to your CRM (if you've integrated your CRM with Zoho Forms), will only happen on successful payment transaction.
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