Streamline service status with field rules

A repair company uses a form to collect repair statuses from service workers for different appliances. The company wants to dynamically display relevant fields based on service start, urgency level, and repair status to the workers and help them take different actions based on the status.

Configuring field rules to help the workers capture the exact service status

Navigate to Rules tab.
Under Field Rules, click on Configure Now
If the Service Status is selected as Not Started

Show Priority field

If Priority is selected as High

Show Worker field

If the Service Status is selected as Started

Show Time Tracking field

If the Service Status is selected as Completed

Show Rating and Customer Signature field

Why this works

Dynamic form interaction: Ensure that only relevant fields are displayed, making the form concise and user-friendly.

Status capture: The inclusion of a signature field for status checks (e.g., service completed or pending) fosters transparency and ensures customer acknowledgment for critical stages.

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