Auto-assign loan applications based on a loan amount threshold

Auto-assign loan applications based on a loan amount threshold

Imagine your bank uses a personal loan application form to screen and prioritize loan requests. To maintain a balance between efficiency and thorough risk assessment, you’ve decided that applications requesting more than ₹500,000 should undergo a review by an employee from the manual review team. These high-value applications are flagged for in-depth evaluation, such as verifying creditworthiness, collateral, or requiring additional approvals.

To streamline this process:

  • If Loan Amount is ₹500,000 or less, the application can be auto-routed to an employee of the Auto-Processing Team for routine handling.

  • If Loan Amount exceeds ₹500,000, the application should be routed to the Loan Review Team for closer inspection.

Watch a quick configuration video to understand.


Configuring Form Rules

Ensure that your form includes fields for Loan Amount.

To automate this decision-making process, you can use Form Rules with conditional logic.

  1. In your form builder, go to the Rules tab.

  2. Under Form Rules, click Configure Now.

  1. Rule 1:
    If Loan Amount ≤ 500000,
    Then assign task to Elizabeth Parker from the Auto-Processing Team.

  2. Click Add to save the rule.

  3. Rule 2:
    If Loan Amount > 500000,
    Then assign to Daniel Fernandez from the Loan Review Team

  4. Click Add to save this rule as well.

    By implementing these rules:

    • High-value applications are flagged and sent to the Loan Review Team for careful examination.

    • Standard loan applications are quickly processed by the Auto-Processing Team.