FAQs - General | Zoho Forms


  1. Who is Zoho Forms for?

    Zoho Forms is for anyone who wants to collect and manage data in an efficient way. HR managers, market researchers, sales reps, event planners, NGOs, freelancers and educators use Zoho Forms to create beautiful forms that suit their needs; all from scratch!

    With mobile apps built to use on-the-fly, you can access all the features to collect data - both online and offline.

    An added bonus - if you're using Zoho apps to run your business, you get to enjoy hassle free integration with other apps like CRM, Campaigns, Desk etc. This is also the perfect form builder to use internally within your organization for building leave forms, employee satisfaction forms or meeting RSVPs.

  2. Why choose Zoho Forms?

    It's functional, affordable and incredibly easy to use. Plus, no knowledge of code necessary! We know how much you value your time and productivity, so our prompt customer support makes sure you're never left in the dark. With a range of integrations, we ensure you're able to connect your favorite tools with your forms. Our features like Tasks and Approvals make collaboration with your team that much easier. Creating forms from feedback to registration, is a breeze with Zoho Forms.

  3. How do I remove the "Powered by Zoho" footer in my form?

    This footer will be automatically removed once you upgrade your subscription to any of our paid plans.

  4. What are the benefits that I can enjoy in Free plan?

    We do not have any time-bound restrictions for the Free plan and you could continue to use our free plan within it's limits. The submission limit on the Free plan would reset every month based on your next billing cycle.

    The following are some of the limitations in the Free plan:

    - You can create only upto 3 forms.
    - The number of submissions is limited to 500 per month.
    - Only 10 payment records are supported.
    - You cannot add users to your organization.
    - Feature like approvals and tasks are not available.
    - Themes are not supported.
    - Image and attachments will not be sent through Email.
    - CC option in the email notifications is not supported.
    - You cannot remove our company logo from the form.
    - You'll not be able to add a custom domain for your account.
    - Subform field is not supported.

    Please do visit our pricing page for the different plans and pricing.

  5. What are the different user roles?

    The available user roles are:
    Super Admin
    : The Super Admin, can specify roles and alter a User's status (active or inactive) in their organization. They can create and share forms/reports, add approvers and assign tasks to Users. Super Admins can also add new Users to the organization.

    : An Admin has permission to do everything a Super Admin does except change User roles.
    : A Respondent cannot create or edit forms, but can access and submit forms, tasks, and approvals assigned to him or her. Any report shared with edit permission can be edited, approved or denied by them.
    : A User can create, access and submit a form. Users can also update records assigned to them as tasks.
    : A Guest user can only access and submit forms. They cannot create forms.

  6. How to change the user roles for a form?

    You can change the role of the users under the 'Users' tab.
    Refer to this help link for the steps to perform the same.

  7. How do I change my portal name?

    Log in to 
    https://forms.zoho.com with your registered email address.

    Rename Portal option under the User Profile icon available in the top-right corner.

    Rename your Portal pop-up with your existing portal name appears.

    Enter your desired new portal name and click 'Rename'.

    Yes, Rename in the alert box, to confirm the changes made.
  8.  How to rename a portal when the desired name has already been taken by other users?  

    You can rename your portal by following the steps here.

    If the portal name you are trying to rename is already in use by another user, try the same name with a combination of upper and lowercase letters.

    Once the portal name is updated, the links with the old portal name will no longer work. You must re-share and re-embed all your forms with the new links provided under the Share tab.
  9. How do I contact the support team?

    You can use the 
    Contact Us option provided in Zoho Forms home page to leave us your comments and queries or, write to us at support@zohoforms.com. Our support personnel will get in touch with you.

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