FAQs - Security | Zoho Forms


  1. Is my data secure?

    Your data's privacy and security is our top priority. With proven network security components in place to ensure the highest security for your data, you can rest assured. This includes physical security practices (like 7x24x365 security, video monitoring, biometric access, bullet-resistant walls), network security (encryption, intrusion detection/prevention), people processes and redundancy/business continuity. Please refer the following link to know more about Zoho Security Practices, Policy and Infrastructure: 

  2. Why don't I have permission to access the form?

    You may see this due to the following reasons:

    -If your user roles or permissions have been changed by the Super Admin.
    -The portal name has been changed.
    -If a threat has been detected by our security team.

    Please write to us at support@zohoforms.com and our team will assist you in accessing your form again.

  3. Why is my form closed?

    You may see that the form is closed due to the following reasons:

    -The submission limit in your plan has reached its limit.
    -If you are in the Free plan and you have reached 10 payment transactions
    -If you have set Form span under Form Settings.

  4. Why is collecting passwords or CVV not allowed in Zoho Forms?

    Our Anti-Spam team's tool will automatically detect and block the form if the word Password or CVV is used in the form as we do not support the option of collecting password/CVV details using the forms even with field encryption.

    Someone may raise a phishing complaint against the public forms hosted on our end for collecting these details in an attempt to defraud individuals or users of organizations/services. As more and more ISPs become aware of and track this, our entire service may be blocked. We do not allow users to collect this information because we do not want to take this risk.

  5. What happens to my data when I downgrade my account or remove the add-ons?  

    This will not affect the data and forms stored in your Zoho Forms account.

  6. Why can't I merge a writer template with my form?

    Only the owner of the Writer template could initiate the Merge action for the respective template.
    You can change the ownership of the form to the actual owner of the Zoho Writer's template. Then the owner of the form and the Zoho Writer template will be then be the same person to perform the manual merge.

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    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

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