FAQs- Subscription & Billing

Subscription & Billing

  1. How do I renew my subscription?

    Your credit card will be automatically charged on the next renewal date unless explicitly informed by you. In case of cancellation due to any sort of payment failure:

    • Login to https://forms.zoho.com/ with your registered email address.
    • Click the Subscription link in the top-right corner.
    • You will be redirected to the payment page. In the payment page, click Upgrade under your desired plan to upgrade your Zoho Forms subscription.
  2. How can I upgrade my subscription limit?

    • Log in to https://forms.zoho.com/ with your registered email address.
    • Click the Subscription link in the top-right corner.
    • You will be redirected to the payment page. In the payment page, you can view your current plan. Here you will find the option to upgrade your plan.
    • Click Upgrade under the Free plan to upgrade your Zoho Forms subscription.

  3. How do I downgrade my account?

    • Log in to https://forms.zoho.com/ with your registered email address.
    • Click the Subscription link in the top-right corner.
    • You will be redirected to the payment page.
    • In the payment page, you can view your current plan. Here you will find the option to downgrade your plan.
    • Click Downgrade under the Free plan to cancel your Zoho Forms subscription.

  4. For how long can I use the Free Plan?

    Zoho Forms' Free plan is forever free. You can continue to use it as long as it meets your requirements. To know about all the features that come under our Free plan, check out our pricing page.

  5. Can I have a trial period for a paid plan to check if it suits my business?

    Please write to us us at support@zohoforms.com with the email address for which you want to enable the trial period.

  6. What will happen on reaching the submission limit in a plan?

    You will be notified via email when you have reached the 90% of form submission. You will not be able to access the form when you have reached the submission limit.

    However, the submission limit will be reset automatically every month based on your billing cycle. Kindly refer this link to view your Account Usage in Zoho Forms. You can also purchase Add-ons to increase the storage limit in your Zoho Forms account.

  7. What to do when the storage limit in my plan is exhausted and my only requirement is additional storage space?

    Storage Add-ons are available to purchase in the Subscription section of your account. Each Add-on will provide you with 5 GB storage.

    Access Zoho Forms account as a Super Admin and click the Subscription link in the top-right corner. Then, you will be redirected to the Payments page to include Add-ons to your account.

  8. How to transfer the purchased license of a paid plan from one user to another in my organization? 

    You will have to downgrade and upgrade the required account. For further clarifications, please write to 
    support@zohoforms.com.

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