FAQs | UTM Tracking - Zoho Forms

UTM Tracking

  1. How do I check if my UTM Tracking setup is correct?
     
    1. Right-click on your website and click  Inspect
    2. Navigate to the  console  and type:
      ZFLead  - if you have used the Basic Tracking Code.
      ZFAdvLead  - if you have used the Advanced Tracking Code.
    3. Press Enter. If you see an error,  ZFLead/ZFAdvLead   is not defined,  re-check your setup and make sure that you have placed the Tracking Code in the footer of all the pages.
  2. Why is the UTM Tracking setup not working in my website created using Wix website builder?  

    While configuring the  HTML Settings  in Wix website builder, make sure to enter the website URL under the  Website Address  option (not under the Code option).

  3. Why is the UTM Tracking setup not working in my website created using WordPress?  

    1. Right click on your website and click  Inspect .
    2. Navigate to  Elements  if you are using Chrome, Edge, or Safari browser. If you are using Firefox browser, navigate to  Inspector .
    3. Search for the iframe tag containing the public URL of the form as shown.
    4. Check if the public URL is in the following format:
      src="https://forms.zohopublic.com/testing/form/ContactForm204/formperma/ThEJ9a4NotojZ-HxyN2cUWxSfGoVkO26JJ9JPhPDl9E"   with  src  as the attribute as shown in the above image.
      Otherwise,
      1. Add  class="no-lazyload",  if you are using  Smush  plugin.
      2. If you are using any other plugin, add the domain  zohopublic.com  in the Plugin settings to avoid lazyloading for Zoho Forms iframe.
      3. If you are still unable to resolve the issue after following the above steps, add  class="skip-lazy".  Check with WordPress to remove lazyloading for iframe.
  4. After setting up UTM Tracking, why do I see  forms.zohopublic.com/referral  as the source or medium instead of the UTM parameters configured?  

    Use the Advanced UTM Tracking code provided in Zoho Forms to track the source along with the form submission. Refer to  help  for more details.

    Case 1 : If you are redirecting your form to the default Thank You page,

    1. In your form builder, navigate to  Settings  >  Acknowledgements & Redirects  Google Analytics.
    2. Click  +Tracking Parameters  as shown to map the UTM parameters.


    Case 2 : If you are redirecting your form to a custom Thank You page,
     
    1. In your form builder, navigate to  Settings  >  Acknowledgements & Redirects  >  Redirect To.
    2. Select the  Prefill field values in website URL  option and map form fields in URL parameters as shown.


  5. How do I track referral URLS?

    1. In your form builder, navigate to  Share  >  Track Entries  >  UTM Tracking .
    2. Click  + Custom Parameters,  add  referrername  as shown, thenclick  Proceed .
    3. Click  Get Tracking Code  under  Website Tracking  and copy the code under  Advanced Tracking Code .
    4. Paste the code in the footer of all the webpages below the </body> tag.

  6. Why is UTM Tracking not working for a form that is embedded on my webpage using the downloaded HTML & CSS code provided?

    You must enable UTM Tracking before downloading the HTML & CSS code of the form.

  7. Why are the UTM values populated invalid?


    Make test submissions in a new incognito window and check if valid UTM values are populated


    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • UTM Tracking

                                                            Tracking helps you identify the leads that came through a campaign. In Zoho Forms, you can track entries that came from a particular source or a Google Ads campaign with the help of UTM and GCLID parameters. You can also track form entries ...
                                                          • Website Tracking

                                                            Website tracking helps you identify the source from which your respondents visited your website and submitted an entry through an embedded Zoho Form. After defining the tracking parameters, you must copy the code generated by Zoho Forms containing ...
                                                          • Campaign URL Tracking

                                                            Campaign URL Tracking helps you track form responses when you share your form's permalink with your respondents on different media. Using the Campaign URL Builder, you can add tracking parameters to your form's permalink URL before sharing it with ...
                                                          • Google Analytics and Facebook Pixel Tracking

                                                            Why can't I see the custom conversions even after configuring Facebook Pixel for tracking entries of the form embedded on my website? If you are collecting entries directly from a public form (shared using its permalink), you must enter the Thank You ...
                                                          • Tracking Referrals

                                                            Tracking referrals will help you learn where your respondents find your form from. This way, you can find where most of your traffic is originating from. To track referrals, you need to add a tracking parameter at the end ...

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources