Acknowledgement & Redirects | Thank You Page - Zoho Forms

Thank You Page

Setting up Thank You Page

You can choose to display a Thank You page to your respondents acknowledging their submission once they submit a form entry.

To configure the Thank You page
  1. In your form builder, navigate to Settings > Acknowledgment & Redirects.

  2. Select Thank You Page

    Thank You Page configuration

  3. You can either choose a plain text or a rich text format to customize your thank you page.
    To display a simple text message in the Thank You page, select Plain Text
    option, and enter the message to be displayed.

    Thank You Page message - Plain Text

    To provide useful links, include bullet points, create tables, format text messages, include form responses and personalize the Thank You page, select the Rich Text option.

    Thank You Page message - Rich Text

  4. To provide your respondents with a link to submit another entry in the Thank You Page, select Include a link to allow respondents to add another response.

  5. To add Google Analytics and Facebook Pixel tracking codes and measure each form submission as a goal, select Add Google Analytics or Facebook Pixel tracking code.

Tracking using Google Analytics  

If you are using Google Analytics to track your campaign goals, you can track each completed form submission as a goal by configuring Destination Goals.


Universal Analytics  

If you are using the Universal Analytics property in Google Analytics, follow the steps below to set up a Destination goal.
  1. Set up a Destination goal in Google Analytics.

  2. Under Goal details, choose Begins with and enter the Thank You Page URL of your form.

  3. You can also enter a value and a path if you wish to assign a monetary value and track your website traffic path.

  4. Click Save.

    Set up Destination goal

After completing the above pre-requisites in Google Analytics, 

  1. Select Add Google Analytics or Facebook Pixel tracking code under Thank You page settings in Zoho Forms.

  2. In the Tracking Settings popup, enter the Google Analytics ID (Eg.: UA-000000-2) in the Tracking ID field.

Google Analytics 4

If you are using the Google Analytics 4 property in Google Analytics, follow the steps below to create a conversion.
  1. Click Events under All events in the left menu and click Create Event.

  2. Click Create and enter a valid Event Name. Copy this Event Name to your clipboard to create a conversion event.

  3. Under Matching conditions, define the parameters as

  1. Under Parameter configuration, configure the UTM parameters and map them to the parameters defined by you in Zoho Forms.

  2. Save the Event.

    Create a conversion event

  3. Click Conversions under All events in the left menu. Click New conversion event and in the event name, paste the Event Name you created under All Events



  4. Go to your Admin page in Google Analytics, click Data Streams in the Property column and copy the "G-" Measurement ID for web data stream.

After completing the above pre-requisites in Google Analytics,

  1. Select Add Google Analytics or Facebook Pixel tracking code under Thank You page settings in Zoho Forms.

  2. In the Tracking Settings popup, paste the copied ID under Tracking ID/Measurement ID. 

Once this setup is saved, you can track goals and additional information like campaign source and medium in Google Analytics.


Tracking Settings

Using tracking parameters in Goal Conversion  

By default, the source/medium will be captured from the Thank You Page URL(Eg.: forms.zohopublic.com). You can also include custom UTM parameters to identify the source and medium from which the form entries came in. 

To use tracking parameters,

  1. In your form builder, go to Track Entries under Share tab.

  2. Enable tracking and copy the Advanced Tracking Code.

  3. Paste the code on all the pages of your website.

  4. In the Tracking Settings popup (Thank You Page configuration), click +Tracking Parameters, enter your Parameter Name, and map it with the tracking parameters defined in Zoho Forms.


Tracking using Facebook Pixel   

If you are using Facebook Pixel to track your campaign goals, you can create custom events to track each completed form submission as a goal. 

Pre-requisites:

  1. Create a custom conversion in Facebook Pixel under Events Manager.

  2. Enter the event name and description (optional).

  3. Choose the conversion event and the standard event for optimization.

  4. Under Rules, define a rule for your conversion.

  5. Enter a conversion value for this goal.

Setting Rules for custom conversion  

  1. When you share the form as a clickable link, define the rule as URL contains <ThankYou Page URL> of the form.

  2. When you embed the form on webpages, define the rule as URL contains <Permalink URL> of the form. 

After completing the pre-requisites,

  1. Select Add Google Analytics or Facebook Pixel tracking code under Thank You page settings in Zoho Forms.

  2. In the Tracking Settings popup, enter the Pixel ID (Eg.: 1234567890).

Once this setup is saved, you can track successful form submissions as events in Facebook Pixel. 

Thank You Page URL of a form

  1. To get the ThankYou page URL of a form, make a test submission by accessing the form's Permalink URL.
  2. Once you make a test submission, you will be redirected to the Thank You Page. The ThankYou page URL will be in the below format: 

https://forms.zohopublic.com/<your portal>/form/<form name>/thankyou/formperma/lS03Ipzv7zbddPURZbiJwlONJfbgMH2e7NlmM37hHEk?record_perma=15t1t_wfeRNhfTTez5Yr1kEf9HkSJwQ3LuZx-9LkryY. 

  1. From this URL, copy https://forms.zohopublic.com/<your portal>/form/<form name>/thankyou/ and paste in the Rules section in Facebook Pixel or in Destination under Goal details in Google Analytics while creating a custom conversion.
Refer to the FAQs related to tracking using Google Analytics and Facebook Pixel.

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