Email Notifications | Change From address - Zoho Forms

Changing the From address

While configuring an email notification template , t he From address will be the form owner's email address by default. You can change it to,   add a secondary email address , or use the email address of another user   in your Zoho Forms organization as the sender address.
Note : If  you choose as the From address, you can only add users within your organization as recipients. The Reply-To address will be the form owner's email address which cannot be changed.

Adding a secondary email address    

To add a secondary email address,

  1. Click your profile picture at the top right corner of the page. Click My Account .

  2. Under the Profile tab and click Email Address from the left menu.

  3. Click Add Email Address.

  4. In the pop-up, enter the secondary email address, and click  Add .

  5. Enter the OTP sent to your added email address, then click  Verify .

Note : The secondary email address should not have been used to access any of the other Zoho services.

Using the email address of another user (Sender Email Address)   

A sender address is the From address you use to send email notifications to your respondents. You can use your colleagues' email addresses as a sender address in your forms if they are a part of your Zoho Forms organization. To use their email address as the From Address, you must first request their permission.  

To do so,

  1. Click your profile picture on the top right corner and access the Control Panel .

  2. Under Notification Settings , click Sender Email Address .

  3. Click Add Sender Email and enter the users' email addresses you would like to use as a sender address in your forms.

    Add Sender Email  

  4. The users will receive an in-app notification to approve or deny your request as well as an email notification if you choose to send an email. 

  5. Once a user approves you, you can use their email address as the From address in your form.

You can alternatively add a new sender address while configuring email notifications by clicking Add sender address in the From address dropdown. 

Managing permissions   for Sender Email Address

You can manage permissions given to users in your Zoho Forms organization to use your email address. You can approve or deny new requests and revoke access for existing users under Manage Permissions.
To manage permissions for Sender Address,
  1. Click your profile picture in the top-right corner and access the Control Panel .

  2. Under Notification Settings , click Sender Email Address .

  3. In the left menu, click Manage Permissions under Sender Email Address.

    Manage Permissions - Sender Email Address

  4. Here, you can find the list of users who have requested access to use your email address. 

  5. You can accept or decline the requests and revoke access for existing users.

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