Email Notifications | Change From address - Zoho Forms

Changing the From address

While configuring an email notification template, the From address will be the form owner's email address by default. You can change it to notifications@zohoforms.com , add a secondary email address , or use the email address of your  colleagues'  if they are a part of your Zoho Forms organization  or any Zoho group that you are admin/moderator of as the sender address.
Note: If  you choose notification@zohoforms.com as the From address, you can only add users within your organization as recipients. The Reply-To address will be the form owner's email address which cannot be changed.

Adding a secondary email address    

To add a secondary email address,

  1. Click your profile picture at the top right corner of the page. Click My Account.

  2. Under the Profile tab and click Email Address from the left menu.

  3. Click Add Email Address.

    Add secondary email address

  4. In the pop-up, enter the secondary email address, and click  Add .

  5. Enter the OTP sent to your added email address, then click  Verify.

Note: The secondary email address should not have been used to access any of the other Zoho services.

Sender Email Address             

A sender address is the From address you use to send email notifications to your respondents. You can use your colleagues' email addresses   if they are a part of your Zoho Forms organization  or any Zoho group that you are either admin or moderator of as a sender address in your forms.  To use your org user's email address as the From Address, you must first request their permission (Request for permission is not required if you are using a Zoho group as the sender address).      

To do so,

  1. In the top-right corner, click the   icon to access the  Control Panel.

  2. Under Notification Settings , click Sender Email Address.

    Control Panel - Sender Email Address

  3. Click Add Sender Email and enter the users' email addresses or the group email addresses (that you are admin and moderator of) you would like to use as a sender address in your forms.
      Sender Address List

  4. The users will receive an in-app notification to approve or deny your request as well as an email notification if you choose to send an email. 

  5. Once a user approves you, you can use their email address as the From address in your form.

Note: You can add group emails as sender addresses only if you are in the Basic plan or higher plans. If you wish to add your org user's email as the sender address, you must upgrade to the Standard Plan or higher.
You can alternatively add a new sender address while configuring email notifications by clicking Add sender address in the From address dropdown. 

Managing permissions for Sender Email Address

You can manage permissions given to users in your Zoho Forms organization to use your email address. You can approve or deny new requests and revoke access for existing users under Manage Permissions.
To manage permissions for Sender Address,
  1. In the top-right corner, click the   icon to access the Control Panel.
  2. Under Notification Settings, click Sender Email Address.

  3. In the left menu, click Manage Permissions under Sender Email Address.

    Manage Permissions - Sender Email Address

  4. Here, you can find the list of users who have requested access to use your email address. 

  5. You can accept or decline the requests and revoke access for existing users.


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