Using Sinch MessageMedia to notify the customer via SMS about a new Zoho FSM request
Use case: Using Sinch MessageMedia, text message the customer about a new request created for them. We will be using Zoho Flow to automate this.
Follow the steps below to implement this use case:
- In Zoho Flow, click on My Flows in the left menu and click Create Flow.
- Enter the following details and click Create.
- A Flow Name
- A folder to save this flow.
- A Description.
- Click Configure for App.
- Choose Zoho FSM and click Next.
- Choose the trigger in Zoho FSM as New module entry and click Next.
- Click Connect to create a connection for Zoho FSM.
- Provide a Connection Name and click Authorize.
- Click Accept to allow Zoho Flow to access your Zoho FSM data.
- Select Requests as the Zoho FSM module for which you want to apply the New module entry trigger. Click Done.
- Now select the messaging solution you are going to use. Here it is Sinch MessageMedia. Drag and drop the action Send message to the Builder.
- Click Connect to create a connection for Sinch MessageMedia.
- Provide a Connection Name, API Key, and API Secret. Click Authorize.
Refer to the Sinch MessageMedia API documentation on how to obtain the API Key, and API Secret. - Provide the following details and click Done:
- A Source number. This is the number from which you want the message to be sent.
- Source number type: International
- Click the Destination number field. On the right, under Insert Variable, choose Mobile. The variable ${trigger.Mobile} will be inserted into the Destination number field.
- Format: SMS
- Content: Hi ${trigger.Contact.name}, a request ${trigger.Name}, has been created for you.
Use the necessary variables to customize the content as per your needs. - Test & Debug if required.
- Enable the flow.
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