Using Sinch MessageMedia to notify the customer via SMS about a new Zoho FSM request

Using Sinch MessageMedia to notify the customer via SMS about a new Zoho FSM request

Use case: Using Sinch MessageMedia, text message the customer about a new request created for them. We will be using Zoho Flow to automate this.
 
Follow the steps below to implement this use case:
  1. In Zoho Flow, click on My Flows in the left menu and click Create Flow.



  2. Enter the following details and click Create.
    1. A Flow Name
    2. A folder to save this flow.
    3. A Description.



  3. Click Configure for App.



  4. Choose Zoho FSM and click Next.



  5. Choose the trigger in Zoho FSM as New module entry and click Next.



  6. Click Connect to create a connection for Zoho FSM.



  7. Provide a Connection Name and click Authorize.



  8. Click Accept to allow Zoho Flow to access your Zoho FSM data.



  9. Select Requests as the Zoho FSM module for which you want to apply the New module entry trigger. Click Done.



  10. Now select the messaging solution you are going to use. Here it is Sinch MessageMedia. Drag and drop the action Send message to the Builder.



  11. Click Connect to create a connection for Sinch MessageMedia.



  12. Provide a Connection Name, API Key, and API Secret. Click Authorize.
    Refer to the Sinch MessageMedia API documentation on how to obtain the API Key, and API Secret.



  13. Provide the following details and click Done:
    1. A Source number. This is the number from which you want the message to be sent.
    2. Source number type: International
    3. Click the Destination number field. On the right, under Insert Variable, choose Mobile. The variable ${trigger.Mobile} will be inserted into the Destination number field.
    4. Format: SMS
    5. Content: Hi ${trigger.Contact.name}, a request ${trigger.Name}, has been created for you.
      Use the necessary variables to customize the content as per your needs.



  14. Test & Debug if required.



  15. Enable the flow.


Create a Request. An SMS will be sent to the mobile number of the contact in the request. Ensure that the mobile number of the contact is formatted with a + and country code.