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Create a Work Order in Zoho FSM from a Task in Zoho Desk
Usecase: Create a Work order in Zoho FSM whenever a Task is added in Zoho desk. Step 1: Create a connection for Zoho FSM in Zoho Desk Step 2: Create a custom function Step 3: Create a workflow rule Step 1: Create a connection for Zoho FSM in Zoho ...
Create a Request in Zoho FSM from a Ticket in Zoho Desk
Use case: Create a Request in Zoho FSM when the status of a Zoho Desk ticket changes to Moved to FSM. The created request will have a custom field with the ID of the Zoho Desk ticket from which it was created. Step 1: Create a custom status in Zoho ...

Zoho Desk