File Storage in Zoho FSM
File Storage for Different Pricing Plans
Below are the details of the file storage provided in the various pricing plans of Zoho FSM.
Edition | (for an org) | (for an org) |
Free | 1 GB | NA |
Standard | 10 GB | 2 GB for every 100 appointments |
Professional | 10 GB | 2 GB for every 100 appointments |
Base Storage
Each pricing plan includes a certain amount of base storage.
Edition | Base Storage Provided |
Free | 1 GB |
Standard | 10 GB |
Professional | 10 GB |
Additional Storage Based on Appointments Purchased
Based on the appointments purchased, you will get additional storage as shown in the table below.
Appointments Purchased | Additional Storage (in GB) |
60 | 0 |
100 | 2 |
150 | 2 |
200 | 4 |
300 | 6 |
400 | 8 |
500 | 10 |
750 | 14 |
1000 | 20 |
1250 | 24 |
1500 | 30 |
2000 | 40 |
3000 | 60 |
4000 | 80 |
5000 | 100 |
6000 | 120 |
7000 | 140 |
8000 | 160 |
9000 | 180 |
10000 | 200 |
12500 | 250 |
15000 | 300 |
17500 | 350 |
20000 | 400 |
25000 | 500 |
30000 | 600 |
File Storage Usage Calculation
In Zoho FSM, the file storage will be consumed by the following:
- Attachments in notes.
- Compressed attachments in service reports. The size of the attachments in service reports will depend on the value chosen for the Compression Ratio.
You can see the details of the storage usage at Setup > Data Administration > File Storage.
You can also see the details in the user profile sidebar by clicking the profile icon at the top-right corner.
Points to remember:
- Storage usage will be calculated from 1st of June 2024 GMT. Any storage usage before this date will not be considered.
- When the storage is exhausted, you can no longer add attachments to notes and service reports.
- If you delete an attachment, that storage used will be reclaimed.
- If you delete a parent record, all the storage used by that record and any of its related records will be reclaimed.
How to Purchase Add-on Storage
You can purchase storage as an add-on. Add-on storage of 25 GB will cost you 15 USD/month.
Storage Add-on (in GB) | Monthly Rate (in USD) | Yearly Rate (in USD) |
25 | 15 | 180 |
50 | 30 | 360 |
75 | 45 | 540 |
100 | 60 | 720 |
125 | 75 | 900 |
150 | 90 | 1080 |
175 | 105 | 1260 |
200 | 120 | 1440 |
250 | 150 | 1800 |
300 | 180 | 2160 |
350 | 210 | 2520 |
400 | 240 | 2880 |
450 | 270 | 3240 |
500 | 300 | 3600 |
600 | 360 | 4320 |
700 | 420 | 5040 |
800 | 480 | 5760 |
900 | 540 | 6480 |
1000 | 600 | 7200 |
Note: These values are the same for the Standard, and Professional editions. Storage add-on cannot be purchased for the Free edition.To purchase storage add-on:
- Navigate to Setup > Data Administration > File Storage.
- Click Add Storage.
You can also use the Manage Subscription option in the user profile sidebar. - Click Upgrade Add-Ons.
If you are in the Free edition, you will first need to upgrade as you cannot purchase storage add-on in the Free edition. Choose the edition, the number of appointments, renewal cycle, etc as per your requirements and click Upgrade. - Choose the required storage and click Proceed.
The maximum storage that can be purchased is 1000 GB. So, based on the storage already purchased, the maximum storage available for purchase will also change. - Complete the payment.
The purchased storage will be shown in the Dashboard page.
The purchased storage will also be shown in Zoho FSM. Hover over the Info icon [ 
] to see the split-up of total storage available to you.
The total storage available to you will be based on the Base storage, Additional storage based on appointments purchased, and Add-on storage.
Example
The example below will help you understand how the storage available to an user is calculated. Consider that the user is in Professional Edition who has purchased 15000 appointments and 250 GB as storage add-on. Then, the total storage available to the user will be 560 GB.
Total Storage = Base storage + Additional storage + Add-on storage
= 10 GB + 300 GB + 250 GB
= 560 GB
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