Zoho FSM | Encryption in Zoho FSM

Encryption in Zoho FSM

Encryption is primarily used to safeguard the contents of a message so that only the intended recipient can read it. This is done by replacing the contents with unrecognizable data, which can only be understood by the intended recipient. This is how encryption became a method to protect data from those who might want to steal it.

Encryption can be used in two situations.
  1. Encryption in Transit
  2. Encryption at Rest (EAR)
Encryption in Transit
This refers to data that is encrypted when it is in transit — including from your browser to the web server and other third parties via integrations. Encrypting data in transit protects your data from man-in-the-middle-attacks. Learn more about Encryption in Transit.

Encryption at Rest
This refers to data that is encrypted when it is stored (not moving) — either on a disc, in a database, or some other form of media.In addition to encryption of data during transit, encryption of data when it is stored in the servers provides an even higher level of security. EAR protects against any  possible data leak due to server compromise or unauthorized access.

Encryption is done at the application layer using the AES-256 algorithm which is a symmetric encryption algorithm and uses 128-bit blocks and 256-bit keys. The key used to convert the data from plain text to cipher text is called Data Encryption Key(DEK). The DEK is further encrypted using the KEK (Key Encryption Key), providing yet another layer of security. The keys are generated and maintained by our in-house Key Management Service(KMS). Learn more about our KMS.

Enabling Encryption

To enable encryption for a field:
  1. Navigate to Setup > Customization > Module and Fields.
    Only users with the profile Administrator will have this option.
  2. Click the module whose fields you want to encrypt.
  3. For the field you want to encrypt, select the Encrypt data checkbox.
  4. Save the changes.

Fields and Features Supported

  1. Data encryption is available for all standard modules.
  2. The field types supported for encryption are Date, Date Time, Single Line, Multi Line (small), Email, Phone, and Currency.
  3. Encrypted field values can be used in APIs.
  4. You can use encrypted fields in integrations.
  5. You can disable the encryption for a field at anytime.
  6. The data imported to encrypted fields will also be encrypted. The data that is exported from these fields will be decrypted.
  7. Encrypted field values will be displayed in Reports.
  8. File encryption is supported for all the attachments added to FSM.


  1. Encryption will not be allowed for the Display Field of each module.


    Display Field


    Full Name (First Name & Last Name)


    Company Name

    Services And Parts

    Part Name


    Asset Name

  2. Only two system-defined fields can be encrypted in a module.
  3. Only five user-defined fields can be encrypted in a module.
  4. If the Single LineMulti Line (small), Phone field is encrypted, then the only conditions supported in Workflow rule criteria and Advanced Search will be is empty, is not empty.   
  5. If the Currency field is encrypted, then the conditions supported in Workflow rule criteria and Advanced Search will be is empty, is not empty, =, !=.
  6. Encryption cannot be applied to fields to which any of the below conditions have been applied in workflows, and reports.
    between, not between, contains, doesn't contain, starts with, ends with, is, isn't
  7. Encrypted fields can be used in Advanced filters but without the following conditions:
    between, not between, contains, doesn't contain, starts with, ends with, is, isn't

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series

                                      • Digest

                                      • Functions

                                      • Meetups

                                      • Kbase

                                      • Resources

                                      • Glossary

                                      • Desk Marketplace

                                      • MVP Corner

                                      • Word of the Day

                                        Zoho Marketing Automation

                                          Zoho Sheet Resources


                                              Zoho Forms Resources

                                                Secure your business
                                                communication with Zoho Mail

                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times

                                                  Carry your calendar with you
                                                  Anytime, anywhere

                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now

                                                                  Zoho TeamInbox Resources

                                                                          Zoho DataPrep Resources

                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW

                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now

                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.

                                                                                                  • Related Articles

                                                                                                  • Create Requests in Zoho FSM from Zoho CRM Deals

                                                                                                    Usecase: Using a custom button, push Deals in Zoho CRM as Requests to Zoho FSM. Also, create a related list in the Deals record that lists the Requests created for the Deal. Step 1: Create a connection for Zoho FSM in Zoho CRM Step 2: Create a custom ...
                                                                                                  • Overview of Zoho FSM

                                                                                                    What is Zoho FSM? Zoho FSM is a cloud application that offers an overarching solution for handling the entire life cycle of processes involved in the management and execution of field services. All processes that are pivotal to field services are ...
                                                                                                  • Essentials of Zoho FSM

                                                                                                    Key Terms Crew A crew consists of several field agents who are grouped together to conduct a specific task. Each crew is assigned a lead. Dispatch Console The scheduling tool from which the service appointments are scheduled and dispatched by users ...
                                                                                                  • Zoho FSM Mobile App

                                                                                                    The Zoho FSM mobile app empowers on-the-go field agents with all the information they need, to be efficient at work and delight contacts with every appointment. It helps them to be on time for their appointments, attend more appointments in a single ...
                                                                                                  • Bookmark Zoho FSM in Zoho One

                                                                                                    You can bookmark Zoho FSM in Zoho One so that you can easily access Zoho FSM along with the other Zoho One applications. Log in to your Zoho One account and click the Configure settings icon at the top right corner. Click Applications from the left ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace



                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                                        Zoho Show Resources