Zoho FSM | REST APIs

REST APIs

Zoho FSM provides REST API (Application Programming Interface) that lets you integrate FSM with third-party applications for, among other things, inventory management, forecasting, and business intelligence. Click here for details.

The REST API uses simple HTTP methods, such as GET, POST, PUT and DELETE. These methods allow FSM data to be extracted in JSON format including errors, making it easy to develop new applications and also to integrate with existing business applications.

Info
Permission Required: Zoho FSM API access
Along with this, the setting API Access should be enabled under Setup > Developer Space > APIs

The following APIs are available:

Modules APIs
  1. Requests APIs
  2. Estimates APIs
  3. Work Orders APIs
  4. Service Appointments APIs
  5. Invoices APIs
  6. Contacts APIs
  7. Companies APIs
  8. Services/Parts APIs
  9. Assets APIs
  10. Users APIs
Maintenance APIs
  1. Scheduled Maintenance APIs
Territory Management APIs
  1. Service Territories APIs
Record Template APIs
  1. Record Templates APIs
Time Management APIs
  1. Time Off APIs
  2. Attendance APIs
Notes And Attachments APIs

Organization Level - API Settings

You can find settings that let you control how the FSM APIs are used at Setup > Developer Space > APIs (Only users with the API Usage permission will access to this screen). The following settings are available:
  1. API Access: Control whether or not users in your organization can use FSM APIs.
  2. PII (Personally Identifiable Information) data access using APIs: Control whether users can or cannot, access data in PII fields through FSM APIs.