Zoho FSM provides REST API (Application Programming Interface) that lets you integrate FSM with third-party applications for, among other things, inventory management, forecasting, and business intelligence. Click here for details.

The REST API uses simple HTTP methods, such as GET, POST, PUT and DELETE. These methods allow FSM data to be extracted in JSON format including errors, making it easy to develop new applications and also to integrate with existing business applications.

Permission RequiredZoho FSM API access
Along with this permission, the setting API Access under SetupDeveloper Space > APIs also needs to be enabled.

The following APIs are available:
  1. Requests APIs
  2. Estimates APIs
  3. Work Orders APIs
  4. Service Appointments APIs
  5. Contact APIs
  6. Services/Parts APIs
  7. Records APIs
  8. Users APIs

Organization Level - API Settings

You can find settings that let you control how the FSM APIs are used at Setup > Developer Space > APIs. The following settings are available:
  1. API Access: Control whether or not users in your organization can use Zoho FSM APIs to integrate with other Zoho applications or third-party applications.
  2. PII (Personally Identifiable Information) data access using APIs: Control whether users can or cannot, access data in PII fields through FSM APIs.

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