REST APIs

Zoho FSM provides REST API (Application Programming Interface) that lets you integrate FSM with third-party applications for, among other things, inventory management, forecasting, and business intelligence. Click here for details.

The REST API uses simple HTTP methods, such as GET, POST, PUT and DELETE. These methods allow FSM data to be extracted in JSON format including errors, making it easy to develop new applications and also to integrate with existing business applications.

Permission Required: Zoho FSM API access

Along with this, the setting API Access should be enabled under Setup > Developer Space > APIs

The following APIs are available:

Modules APIs

Maintenance APIs

Scheduled Maintenance APIs

Territory Management APIs

Service Territories APIs

Record Template APIs

Record Templates APIs

Time Management APIs

Notes And Attachments APIs

Communication APIs

Notifications APIs

Records APIs

Records APIs

Organization Level - API Settings

You can find settings that let you control how the FSM APIs are used at Setup > Developer Space > APIs (Only users with the API Usage permission will access to this screen). The following settings are available:

API Access: Control whether or not users in your organization can use FSM APIs.
PII (Personally Identifiable Information) data access using APIs: Control whether users can or cannot, access data in PII fields through FSM APIs.

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