Connections
A Connection is a way to establish authentication between Zoho FSM and other Zoho or third-party services to establish integration between them. Connection supports different authentication types (viz API Key, Basic, OAuth 1.0, OAuth 2.0). Connections will be used while creating Custom Functions.
There are three types of connections:
- System Connection: The connection used by the built-in integration task, for accessing the data from FSM and other Zoho services (CRM, Projects, Books, etc). Individual internal connections will be created for individual Zoho integration tasks.
- Connection using Default Services: You can choose from the already available list of services, provide your credentials, and establish a connection.
- Connection using Custom Services: If the desired service is not available in the default services list, you can configure it on your own and connect to it. Details for registering your Zoho Client is mentioned here.
System Connection
The internal connection used for the FSM data manipulation tasks is listed under Internal Connections at Setup > Developer Space > Connections. Ensure that the status of the connection is Connected. The green dot [
] indicates that the connection is Connected.
Connection using Default Services
Following are the steps to create a Connection for a Default Service (Zoho FSM):
- Navigate to Setup > Developer Space > Connections.
Only users with the profile Administrator will have this option. - Click Create Connection.
- Select the Default Services tab and click on the service to which you want to connect your Zoho Service. In our case, we need to select Zoho FSM.
- Enter a Connection Name.
- Choose Scopes.The following scopes are available for FSM. Select the appropriate scopes as per your requirements.
Scope Description ZohoFSM.modules.custom.READ
ZohoFSM.modules.contacts.READ
ZohoFSM.modules.accounts.READ
ZohoFSM.modules.Requests.READ
ZohoFSM.modules.Estimates.READ
ZohoFSM.modules.WorkOrders.READUsed to retrieve records. Will be used in the following tasks:
zoho.fsm.getRecords(<module>, <page>, <perPage>, <optionalDataMap>, <connection>);
zoho.fsm.getRecordById(<module>, <id>, <optionalDataMap>, <connection>);
zoho.fsm.getRelatedRecords(<relationName>, <parentModuleName>, <id>, <page>, <perPage>, <optionalDataMap>, <connection>);ZohoFSM.modules.custom.CREATE
ZohoFSM.modules.contacts.CREATE
ZohoFSM.modules.accounts.CREATE
ZohoFSM.modules.Requests.CREATE
ZohoFSM.modules.Estimates.CREATE
ZohoFSM.modules.WorkOrders.CREATEUsed to create records. Will be used in the following tasks:
zoho.fsm.createRecord(<module>, <dataMap>, <optionalDataMap>, <connection>);ZohoFSM.modules.custom.UPDATE
ZohoFSM.modules.contacts.UPDATE
ZohoFSM.modules.accounts.UPDATE
ZohoFSM.modules.Requests.UPDATE
ZohoFSM.modules.Estimates.UPDATE
ZohoFSM.modules.WorkOrders.UPDATEUsed to edit records. Will be used in the following tasks:
zoho.fsm.updateRecord(<module>, <id>, <dataMap>, <optionalDataMap>, <connection>); - Click Create and Connect.
- Click Accept in the permissions page.
The connection is created. The Connection Link Name will be used as an argument in the task zoho.fsm.createRecord.
Click here to know the steps for creating a function using the connection of a default service.
Connection using Custom Services
To create a custom connection for Zoho FSM, follow the steps mentioned below:
- Navigate to Setup > Developer Space > Connections and click Create Service.
- Enter the following details and click Create Service.
- A Service Name
The Service Link Name will be automatically populated. - Authentication Type: OAuth2
- Parameter Type: Header
- Grant Type: Authorization Code
- Generated Client ID, Client Secret
- Authorize URL: https://accounts.zoho.com/oauth/v2/auth?access_type=offline&prompt=consent
- Access Token URL: https://accounts.zoho.com/oauth/v2/token
- Refresh Token URL: https://accounts.zoho.com/oauth/v2/token
- The desired Scope.
Provide a Scope Display Name. - Click Create Connection.
- Perform the following and click Create And Connect:
- A Connection Name
The Connection Link Name will be populated automatically. - Select the necessary Scopes.
- Click Connect in the authentication page.
- Click Accept in the Authorization page.
In custom functions, where the FSM API is used via the invokeURL task, use this Connection Link Name.
Refer to this page for details of how to create custom connections for other services.
Register your Application
To register your application with Zoho FSM:
- Go to the API Console.
- Click Add Client.
- Choose the Client Type as Server-based Applications.
- Enter the following details and click Create:
- Client Name: FSM
- Homepage URL: https://fsm.zoho.com/home
- Authorized Redirect URIs:
For US domain: https://deluge.zoho.com/delugeauth/callback
For EU domain: https://dre.zoho.eu/delugeauth/callback
For IN domain: https://deluge.zoho.in/delugeauth/callback
For AU domain: https://dre.zoho.com.au/delugeauth/callback
You will receive the following credentials:
Client ID: The consumer key generated from the connected app.
Client Secret: The consumer secret generated from the connected app.
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