Zoho FSM | Get Record By ID

Get Record By ID

Every record created has a unique ID. If you know a record's ID, you can pull all of its information by using the zoho.fsm.getRecordById() deluge task. Using this task, you can obtain the record's information in JSON format.

Syntax

Method UsedSyntax
Using the Internal Connection

<Response> = zoho.fsm.getRecordById(<module>, <NUMBER>);

Using the Connection of a Service (Default/Custom)<Response> = zoho.fsm.getRecordById(<module>, <NUMBER>, <optionalDataMap>, <connection>);

where,
<Response> is the task response returned as a Map.
<module> is the API name of the module from which you want to fetch records
<NUMBER> is the unique ID of the record you want to retrieve.
<optionalDataMap> is a Map parameter to pass any additional values
<connection> is the connection created for Zoho FSM

Example

Retrieve a Request record with ID 865000000090254.
  1. //Use the below line of code if using the internal connection
  2. resp = zoho.fsm.getRecordById("Requests", "865000000090254");
  3. //Use the below line of code if using the connection of a service (default/custom)
  4. resp = zoho.fsm.getRecordById("Requests",865000000090254,Map(), "fsmconnection");
  5. info resp;
Response Format
{"data":[{"Origin":null,"Owner":{"name":"Tracy Pollan","id":"865000000070001","email":"test@gmail.com"},"Company":{"name":"Nebula","id":"865000000079001"},"Email":"test@gmail.com","$currency_symbol":"$","Customer":{"name":"Joe Molinaro","id":"865000000079009"},"Preferred_Date":null,"Name":"REQ6","Last_Activity_Time":null,"Work_Orders":[],"Preferred_End_Time":null,"Invalid_Data":false,"Billing_Longitude":-89.107787,"Unsubscribed_Mode":null,"Exchange_Rate":1,"Close_Time":null,"Cancellation_Message":null,"Billing_Country":"United States","Currency":"USD","Asset":null,"id":"865000000090254","Service_Address_Name":"Service address","Status":"New","Grand_Total":null,"Territory":{"name":"Fillmore","id":"865000000076023"},"Billing_Street":"Locust St","Created_Time":"2021-09-27T16:31:47-07:00","Priority":"Medium","$editable":true,"Billing_City":"Oconee","Preference":null,"Service_Zip_Code":"62553","Service_Street":"10 Oak St","Created_By":{"name":"Tracy Pollan","id":"865000000070001","email":"test@gmail.com"},"Service_Country":"United States","Preferred_Start_Time":null,"Service_Latitude":39.287425,"Cancellation_Reason":null,"Config":"{\"sales_tax_type\":\"exclusive\",\"Type\":\"32\",\"is_discount_before_tax\":true,\"is_inclusive_tax\":false,\"is_discount_tax_inclusive\":false,\"isBlueprint\":\"simple\",\"discount_type\":\"entity_level\",\"is_sales_inclusive_tax_enabled\":false,\"Tax_Details\":{\"Tax_Percentage\":6.25,\"Tax_Id\":\"2849027000000074101\",\"taxFromModule\":\"Addresses\",\"Tax_Name\":\"IllinoisSalesTax\",\"Taxable\":true}}","Reported_By":null,"Billing_Street2":null,"Dispatcher":{"name":"Pollan","id":"865000000070001"},"Preferred_Slot":null,"Record_Image":null,"Modified_By":{"name":"Tracy Pollan","id":"865000000070001","email":"test@gmail.com"},"Phone":"6564352341","Service_Address":{"name":"AD-4","id":"865000000079012"},"Billing_Address_Name":"Billing address","Service_City":"Oconee","Modified_Time":"2021-09-27T16:31:47-07:00","Due_Date":null,"Service_State":"Illinois","Unsubscribed_Time":null,"Service_Street2":null,"Completed_Time":null,"Work_Order":null,"Estimate_Required":false,"Billing_Address":{"name":"AD-3","id":"865000000079011"},"Billing_State":"Illinois","Billing_Zip_Code":"62553","Summary":"Sample","Billing_Latitude":39.286597,"Service_Longitude":-89.108759,"Tag":null}]}

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Create an Expense record for a Work Order

                                                                                                        Use case: In a work order, if the user adds service line items to record expenses, then create an Expense record in Zoho Expense for an amount equivalent to the sum of all such service Line Item Amount. A service called Expense will be used for this ...
                                                                                                      • Common Record Operations

                                                                                                        There are several actions that can be performed commonly on records. Details of these actions and the steps to carry out them are explained in the sections below. Note that these actions are not applicable to all modules. Clone Record Permission ...
                                                                                                      • Create a Work Order in FSM from a CRM Sales Order

                                                                                                        Use case: Create a work order in Zoho FSM whenever a sales order is created in Zoho CRM. Follow the steps below to implement this use case: Step 1: Create a connection for Zoho FSM in Zoho CRM Step 2: Create a workflow rule Step 3: Create a custom ...
                                                                                                      • Create Requests in Zoho FSM from Zoho CRM Deals

                                                                                                        Usecase: Using a custom button, push Deals in Zoho CRM as Requests to Zoho FSM. Also, create a related list in the Deals record that lists the Requests created for the Deal. Step 1: Create a connection for Zoho FSM in Zoho CRM Step 2: Create a custom ...
                                                                                                      • Push Zoho FSM Contacts to Google Contacts

                                                                                                        Use case: Push (create/update) a Zoho FSM contact to Google Contacts. Changes made to the Name, Email, Mobile, Phone, or Service Address of the Zoho FSM Contact will reflect in the corresponding Google Contact. Follow the steps below to implement ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources