Do Crew members receive notifications when a Service Appointment is dispatched?

Do Crew members receive notifications when a Service Appointment is dispatched?

Yes, when a Service Appointment is dispatched to a Crew, all Crew members, including the Crew Leader, receive notifications via the Zoho FSM mobile app.

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                                                                                                                        • Related Articles

                                                                                                                        • Crew Management

                                                                                                                          A crew consists of several field agents who are grouped to conduct a specific task. Each crew is assigned a lead. Available in Editions: Standard, Professional Create Crews Permission Required: Crew Find out the Edition-specific limits for Crew. To ...
                                                                                                                        • Notifications

                                                                                                                          In Zoho FSM, there are two types of notifications: System Notifications Custom Notifications System Notifications Through the system notifications, users will get notified about relevant updates. The notifications may be of events that require action ...
                                                                                                                        • Can I assign a service appointment to a crew instead of individual agent?

                                                                                                                          Yes, you can assign a service appointment to a crew in Zoho FSM. To Assign a Crew to a Service Appointment : Go to Work Order Management > Service Appointments > Create Select the Work Order for which you want to create the appointment Enter the ...
                                                                                                                        • Field Agent Appointment Confirmation Process

                                                                                                                          Zoho FSM allows field agents to accept or reject appointments assigned to them. This process helps reduce unnecessary workload and ensures that each appointment is handled by a field agent who is ready and able to perform the job. When a service ...
                                                                                                                        • Manage Service Appointments

                                                                                                                          Scheduling Service Appointments All the service appointments in the Dispatch Console are initially scheduled by assigning them to a field agent or crew. Appointments can be scheduled from the Work Order Details page, as mentioned here. This can also ...
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