James Venera (a user from your organisation) is assigned to the North City territory starting August 25, 2025.
You try to add James to the HVAC Crew, which starts on July 9, 2025.
In this case, you will receive the “SR not found” error because James is not active in North City territory as of the Crew's start date.
To resolve this, add the user to the territory with a start date on or before the Crew’s start date.
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