How to resolve "Customer and Company cannot have different Currency?"

How to resolve "Customer and Company cannot have different Currency?"

  1. When associating a Contact to a Company, both must use the same currency.
  2. If the currency you select while creating the Contact doesn't match the Company's currency, the system throws this error: "Customer and Company cannot have different Currency."


To resolve the error:  
  1. When creating a Contact, check the currency used by the Company you want to link it to.
  2. Set the same currency for the Contact.
  3. Associate the Company with the Contact.
Info
The currency cannot be changed after the record is created.

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