My customer hasn't received the estimate email I've sent. How to handle this in Zoho FSM?
If your customer hasn’t received the estimate email, ask them to check their spam or junk folder first.
If the email is still not found, you can resend the estimate email.
Resending an estimate in Zoho FSM
- Open the Estimate Details page.
- Click Resend.

- In the Send Estimate window, enter the recipient’s email address in the To field, select from the dropdown or type an additional email address and press Enter to add one.
The drop-drown will have email addresses of, - If the estimate is created for a standalone contact (no company selected while creating the estimate), the dropdown will include only the contact’s email address.
- If the estimate is created for a contact associated with a company (company selected while creating the estimate), the dropdown will include:
- The contact’s email address
- Email addresses of other contacts associated with the company
- The company’s email address

- Add CC or BCC recipients if needed.
- These fields display the email addresses available in the To field, along with all active confirmed users in your Zoho FSM organisation.
- You can type additional email addresses and press Enter.
- Review the Estimate and make any necessary changes.
- Click Send.

Each field allows a maximum of five email addresses.
- Resending an estimate will invalidate the previously sent estimate email.
- The customer will no longer be able to approve or reject the earlier email.
- Only the newly sent estimate email will be valid for approval or rejection.